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[IPk] help - supplies

Charlie's school has had a problem getting pump supplies from the hospital.
Usually when he runs low, a three month supply is waiting for collection after
a phone call. This time it took two weeks of the school nurses telephone calls
not being returned, eventually resulting in them dictating the order to a
non-specialist nurse who took down copious details of reference numbers on
boxes etc. When my husband went to collect yesterday, the department knew
nothing about the order and Charlie has his last set in him. (Bob is mentally
disabled so was not able to proceed and ask the whys and what should he do).
We need something now - this weekend. I have phoned Medtronic but get no reply
even when I dial 1 for emergency. What should I do?

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