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Re: [IPk] Another holiday pump problem

Hi Mary

I agree with you, most of the time the caps fall off when you take the sets
out of the packaging but I've never thought about it causing any problems
before now.  I had in fact packed all my pump stuff as I usually do in a
separate case that travels with me in the front of the car so it wasn't so
much crushed in the packing as squashed together, even though there was
plenty of room in the case.  I have been on to Medtronic and informed them
of this when I placed an order on Monday.  The person who deals with this
sort of thing wasn't available and I was told that they would get back to
me, but as yet they haven't.  So I'm being a nice patient person and waiting
to see if anyone there does do customer service!

Karen Hennessy
IDDM 26+ years, 508 8 months

--- Original Message -----
From: <email @ redacted>
To: <email @ redacted>
Sent: Sunday, August 31, 2003 8:24 PM
Subject: Re: [IPk] Another holiday pump problem

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> In a message dated 8/31/2003 4:43:34 PM GMT Daylight Time,
> email @ redacted writes:
> > There is a blue cap which covers the needle on the
> > Quick-Sets and when I looked at the new ones the cap was floating around
> > inside the packaging.  This effectively allowed the needle to bend.  On
> > arriving home I checked the remaining sets in the box and they are all
> > same.
> >
> Hi Karen,
> Very sorry to hear about your experiences.
> I also use Quick-Sets and like you have found that the blue cap has come
> when I open the new set - in about 80-90% of sets.  Hasn't caused any
> though as the cap and the part with the needle have stayed in their
> "roof compartment", if you know what I mean.  I travel frequently at home
> abroad but have never had any problems with crushing.
> The fact that the caps come off so frequently is a potential problem
> as the needle and other parts of the set could be damaged or set sterility
>  compromised. I haven't taken this up with Medtronic as it hasn't actually
> caused
> me a problem, that doesn't mean it can't so it would be worth doing
> this - could you do that?
> When I travel I always pack my pump equipment in a box and away from heavy
> items (we use very sturdy suitcases and pack items to disperse weight over
>  case, so even if the cases were mishandled there would be soft items
> more vulnerable items). I'd suggest that you try to work out how the
> occurred so that you can take steps to prevent it happening again.
> HTH,
> Mary
> IDDM 30+ yrs, 508 nearly 3 years now...
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