[Previous Months][Date Index][Thread Index][Join - Register][Login]
  [Message Prev][Message Next][Thread Prev][Thread Next]

Re: [IPk] Medtronic Helpline Number

On Monday 23 Sep 2002 4:37 pm, Diana Maynard wrote:
> Hi Karen
> Sorry, I didn't explain properly.
> You ring the main Medtronic number and are diverted (if you pick the
> emergency option) to another UK number.
> The person who answers your call is then supposed to get someone from the
> US helpline to call you back.
> In my case noone ever called me back for over 24 hours and 5 more
> phonecalls from me.
> When someone from the US helpline finally called me, I then had to call
> them back twice in the US, but that was just to arrange delivery of my
> replacement pump.
> But since it took so long to get someone from the US to call me back, i
> would rather have been given the number in the US and dialled them myself.

Crikey. I think I'd be claiming the cost of those phone calls back from them. 
If I'd had these difficulties I'd be at the end of my proverbial tether. :/

* "2002: A Discworld Odyssey" * Web: http://www.dwcon.org/ *
for HELP or to subscribe/unsubscribe, contact: HELP@insulin-pumpers.org
help SUPPORT Insulin Pumpers http://www.insulin-pumpers.org/donate.shtml