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Re: [IPk] Warranty on pump

Hi Di

Medtronic has taken a more proactive approach to discussing warranties with
patients so that they can push the issue with clinics. Some clinics have
told patients that pumps will continue to be replaced as if they are under
warranty after the warranty has expired, which is cheeky.


On Tue, Mar 4, 2014 at 10:47 AM, Diana Maynard <email @ redacted>wrote:

> Hi Alice
> You need to contact your DSN (if you have one) and usually they'll then
> arrange it with the funders. In most cases, it's straightforward and more
> or less automatic, but the onus is usually on you to contact your DSN and
> get the ball in motion. Other hospitals it'll be more of a a
> procedure....you can ask them about whether you can change to a different
> pump (if your hospital deals with multiple pump companies, it shouldn't be
> a problem). by default, you'll probably just get an upgrade to the latest
> model of that manufacturer, unless you specifically request a different
> pump.
> What's odd is that Medtronic don't normally refuse to give you more
> supplies if your pump is out of warranty (or did I misunderstand that?).
> I'd question this if so! It shouldn't affect your ability to get more
> supplies for your out-of-warranty pump, while you're waiting for a new
> pump. Or were they just letting you know?
> Di
> On 04/03/14 10:34, Alice Monks wrote:
>> Morning All,
>> I'm on a mini-medrtonic pump. I called yesterday to order more supplies
>> and
>> was told my warranty has expired. Medtronic said I'll need to contact my
>> hospital to ensure that it's renewed and to check about an upgrade.
>> I just wondered if anyone knows how this all works? Will the hospital
>> automatically renew the warranty (i.e. funding for a pump) or do you still
>> have to meet certain criteria? I wondered if it's the case that once
>> you're
>> on a pump that's it for life, or whether they review your need for one -
>> hope not, as I certainly wouldn't want to go back to injections!
>> Also, in terms of an upgrade, do you get a choice or would it just be the
>> next model up in Medtronic's range (if there is one).
>> Thanks,
>> Alice
>> .
> .
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