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Re: [IPk] Warranty on pump

Hi Alice
You need to contact your DSN (if you have one) and usually they'll then 
arrange it with the funders. In most cases, it's straightforward and 
more or less automatic, but the onus is usually on you to contact your 
DSN and get the ball in motion. Other hospitals it'll be more of a a 
procedure....you can ask them about whether you can change to a 
different pump (if your hospital deals with multiple pump companies, it 
shouldn't be a problem). by default, you'll probably just get an upgrade 
to the latest model of that manufacturer, unless you specifically 
request a different pump.

What's odd is that Medtronic don't normally refuse to give you more 
supplies if your pump is out of warranty (or did I misunderstand that?). 
I'd question this if so! It shouldn't affect your ability to get more 
supplies for your out-of-warranty pump, while you're waiting for a new 
pump. Or were they just letting you know?

On 04/03/14 10:34, Alice Monks wrote:
> Morning All,
> I'm on a mini-medrtonic pump. I called yesterday to order more supplies and
> was told my warranty has expired. Medtronic said I'll need to contact my
> hospital to ensure that it's renewed and to check about an upgrade.
> I just wondered if anyone knows how this all works? Will the hospital
> automatically renew the warranty (i.e. funding for a pump) or do you still
> have to meet certain criteria? I wondered if it's the case that once you're
> on a pump that's it for life, or whether they review your need for one -
> hope not, as I certainly wouldn't want to go back to injections!
> Also, in terms of an upgrade, do you get a choice or would it just be the
> next model up in Medtronic's range (if there is one).
> Thanks,
> Alice
> .
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