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RE: [IPk] HELP NEEDED Sasha's Pump had died



Hi Jackie

Once that pump arrives, get yourself a good rest. It's sounds like it's been 
a horrendous nightmare.

Best

Seos


>From: "Jackie Jacombs" <email @ redacted>
>Reply-To: email @ redacted
>To: <email @ redacted>
>Subject: RE: [IPk] HELP NEEDED  Sasha's Pump had died
>Date: Mon, 31 Jul 2006 10:25:38 +0100
>
>Hi June
>
>We rang Medtronic UK this morning and they will send another pump which 
>they
>said will arrive tomorrow morning.  The trouble is if your pump goes wrong 
>at
>the weekend you could be pumpless for 3-4 days.
>
>Our local pump trainer has just gone away on two week holiday otherwise we 
>may
>have been able to borrow a back up pump.  I am just glad that we weren't 
>about
>to go on holiday.
>
>The Insulatard Novorapid regimen is going ok.  Meaning that we haven't had 
>any
>terrible problems but we are still testing around every 2.5 to 3 hours.  
>Lots
>and lots of corrections.  The trouble is so much has changed since Sasha 
>was
>last on injections 15 months ago.  She has gone through a lot of changes as
>puberty has arrived.
>
>
>Jackie
>
> >
> > Hi Jackie
> >
> > I'm sorry to hear about Sasha's problems.  When my 508 had to be 
>returned to
> > America for repair they lent me a spare.  It came pretty quickly (the 
>next
> > morning) but I was still using the one I was worried about.  I am sure 
>they
> > would send it quicker if it is as urgent as your case.  Good luck and I
> > should ring as early as possible.  If Ann is still there, she may even 
>be
> > reading your messages this evening.
> >
> > June
> >
> > ----- Original Message -----
> > From: "Jackie Jacombs" <email @ redacted>
> > To: <email @ redacted>
> > Sent: Sunday, July 30, 2006 9:26 AM
> > Subject: RE: [IPk] HELP NEEDED Sasha's Pump had died
> >
> >
> > > Hi Steve
> > >
> > >
> > > Sasha's BG levels were around 9 mmols most of the night despite
> > > corrections and
> > > eventually some Insulatard, we checked at 2.30 am and 4.30 am and 630 
>am
> > > but
> > > her
> > > BG levels went up to 16 mmols by 6.30. Then correction and down to 13
> > > mmols an
> > > hour later with corrections.  We have given the normal amount of 
>Novorapid
> > > we
> > > usually give with breakfast but dont know if this is right as when 
>Sasha
> > > was
> > > having Insulatard before she needed much less Novorapid with the
> > > breakfast,
> > > only
> > > about half the amount.  But maybe this was because the Insulatard was 
>also
> > > acting as bolus insulin.  Not sure what to do at lunch time because 
>when
> > > Sasha
> > > was using Insulatard she only needed a small dose of lunchtime 
>insulin.
> > >
> > >
> > > Thanks for the telephone numbers.  The pump has definitely died 
>completely
> > > and
> > > wont respond at all now.  The US office seemed to be talking about us 
>not
> > > getting a pump until Mid week, which seems an awful long time if we
> > > contact the
> > > UK office on  Monday morning!
> > >
> > > Do you know if Sasha will get a brand new pump and the same colour 
>again
> > > (she
> > > is
> > > concerned about the colour!!!  LOL.
> > >
> > > We are going to contact the Pump Rep but unless she has a spare pump 
>it
> > > wont
> > > help much and will contact the UK office first thing on Monday.  I 
>haven't
> > > got
> > > my telephone list upstairs but I guess the numbers you have given here 
>are
> > > the
> > > same ones we have.
> > >
> > > Anyway at least we weren't about to go away  on holiday!
> > >
> > >
> > >
> > >> Hi Jackie
> > >>
> > >> Try calling UK direct. Text follows of a mail sent to me when mine 
>died:
> > >>
> > >> /Hi Steve/
> > >>
> > >> / /
> > >>
> > >> /I hope you are on the path to sorting things out. For future 
>reference
> > >> the important telephone numbers are:/
> > >>
> > >> / /
> > >>
> > >> /Medtronic Customer Service: 01923 205167/
> > >>
> > >> /Medtronic Technical (during normal working hours): 01923 205142/
> > >>
> > >> /Medtronic 24 Hour Technical (outside normal working hours): 01223
> > >> 577379/
> > >>
> > >> / /
> > >>
> > >> /You should also try to find out who your Medtronic Diabetes Nurse is 
>at
> > >> Medtronic they can often sort problems out for you  give suggestions
> > >> that you may not have thought of. You should be able to get their
> > >> details from Medtronic or your hospital./
> > >>
> > >> / /
> > >>
> > >> /If all else fails there is NHS Direct: 0900 906
> > >>
> > >> /Hope this is useful.
> > >>
> > >> Regards
> > >>
> > >> Steve
> > >> /
> > >> /
> > >>
> > >> contact: HELP@insulin-pumpers.org
> > >
> > > ---
> > > avast! Antivirus: Outbound message clean.
> > > Virus Database (VPS): 0630-4, 29/07/2006
> > > Tested on: 30/07/2006 09:26:58
> > > avast! - copyright (c) 1988-2006 ALWIL Software.
> > > http://www.avast.com
> > > .
> > >
> > >
> > > --
> > > No virus found in this incoming message.
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> > > Version: 7.1.394 / Virus Database: 268.10.5/403 - Release Date: 
>28/07/2006
> > .
>
>---
>avast! Antivirus: Outbound message clean.
>Virus Database (VPS): 0630-4, 29/07/2006
>Tested on: 31/07/2006 10:25:36
>avast! - copyright (c) 1988-2006 ALWIL Software.
>http://www.avast.com
>.

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