Re: [IPk] HELP NEEDED Sasha's Pump had died
I'm sorry to hear about Sasha's problems. When my 508 had to be returned to
America for repair they lent me a spare. It came pretty quickly (the next
morning) but I was still using the one I was worried about. I am sure they
would send it quicker if it is as urgent as your case. Good luck and I
should ring as early as possible. If Ann is still there, she may even be
reading your messages this evening.
----- Original Message -----
From: "Jackie Jacombs" <email @ redacted>
To: <email @ redacted>
Sent: Sunday, July 30, 2006 9:26 AM
Subject: RE: [IPk] HELP NEEDED Sasha's Pump had died
> Hi Steve
> Sasha's BG levels were around 9 mmols most of the night despite
> corrections and
> eventually some Insulatard, we checked at 2.30 am and 4.30 am and 630 am
> BG levels went up to 16 mmols by 6.30. Then correction and down to 13
> mmols an
> hour later with corrections. We have given the normal amount of Novorapid
> usually give with breakfast but dont know if this is right as when Sasha
> having Insulatard before she needed much less Novorapid with the
> about half the amount. But maybe this was because the Insulatard was also
> acting as bolus insulin. Not sure what to do at lunch time because when
> was using Insulatard she only needed a small dose of lunchtime insulin.
> Thanks for the telephone numbers. The pump has definitely died completely
> wont respond at all now. The US office seemed to be talking about us not
> getting a pump until Mid week, which seems an awful long time if we
> contact the
> UK office on Monday morning!
> Do you know if Sasha will get a brand new pump and the same colour again
> concerned about the colour!!! LOL.
> We are going to contact the Pump Rep but unless she has a spare pump it
> help much and will contact the UK office first thing on Monday. I haven't
> my telephone list upstairs but I guess the numbers you have given here are
> same ones we have.
> Anyway at least we weren't about to go away on holiday!
>> Hi Jackie
>> Try calling UK direct. Text follows of a mail sent to me when mine died:
>> /Hi Steve/
>> / /
>> /I hope you are on the path to sorting things out. For future reference
>> the important telephone numbers are:/
>> / /
>> /Medtronic Customer Service: 01923 205167/
>> /Medtronic Technical (during normal working hours): 01923 205142/
>> /Medtronic 24 Hour Technical (outside normal working hours): 01223
>> / /
>> /You should also try to find out who your Medtronic Diabetes Nurse is at
>> Medtronic they can often sort problems out for you give suggestions
>> that you may not have thought of. You should be able to get their
>> details from Medtronic or your hospital./
>> / /
>> /If all else fails there is NHS Direct: 0900 906
>> /Hope this is useful.
>> contact: HELP@insulin-pumpers.org
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