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Re: [IPk] HELP NEEDED Sasha's Pump had died



Hi Jackie

I'm sorry to hear about Sasha's problems.  When my 508 had to be returned to 
America for repair they lent me a spare.  It came pretty quickly (the next 
morning) but I was still using the one I was worried about.  I am sure they 
would send it quicker if it is as urgent as your case.  Good luck and I 
should ring as early as possible.  If Ann is still there, she may even be 
reading your messages this evening.

June

----- Original Message ----- 
From: "Jackie Jacombs" <email @ redacted>
To: <email @ redacted>
Sent: Sunday, July 30, 2006 9:26 AM
Subject: RE: [IPk] HELP NEEDED Sasha's Pump had died


> Hi Steve
>
>
> Sasha's BG levels were around 9 mmols most of the night despite 
> corrections and
> eventually some Insulatard, we checked at 2.30 am and 4.30 am and 630 am 
> but
> her
> BG levels went up to 16 mmols by 6.30. Then correction and down to 13 
> mmols an
> hour later with corrections.  We have given the normal amount of Novorapid 
> we
> usually give with breakfast but dont know if this is right as when Sasha 
> was
> having Insulatard before she needed much less Novorapid with the 
> breakfast,
> only
> about half the amount.  But maybe this was because the Insulatard was also
> acting as bolus insulin.  Not sure what to do at lunch time because when 
> Sasha
> was using Insulatard she only needed a small dose of lunchtime insulin.
>
>
> Thanks for the telephone numbers.  The pump has definitely died completely 
> and
> wont respond at all now.  The US office seemed to be talking about us not
> getting a pump until Mid week, which seems an awful long time if we 
> contact the
> UK office on  Monday morning!
>
> Do you know if Sasha will get a brand new pump and the same colour again 
> (she
> is
> concerned about the colour!!!  LOL.
>
> We are going to contact the Pump Rep but unless she has a spare pump it 
> wont
> help much and will contact the UK office first thing on Monday.  I haven't 
> got
> my telephone list upstairs but I guess the numbers you have given here are 
> the
> same ones we have.
>
> Anyway at least we weren't about to go away  on holiday!
>
>
>
>> Hi Jackie
>>
>> Try calling UK direct. Text follows of a mail sent to me when mine died:
>>
>> /Hi Steve/
>>
>> / /
>>
>> /I hope you are on the path to sorting things out. For future reference
>> the important telephone numbers are:/
>>
>> / /
>>
>> /Medtronic Customer Service: 01923 205167/
>>
>> /Medtronic Technical (during normal working hours): 01923 205142/
>>
>> /Medtronic 24 Hour Technical (outside normal working hours): 01223 
>> 577379/
>>
>> / /
>>
>> /You should also try to find out who your Medtronic Diabetes Nurse is at
>> Medtronic they can often sort problems out for you  give suggestions
>> that you may not have thought of. You should be able to get their
>> details from Medtronic or your hospital./
>>
>> / /
>>
>> /If all else fails there is NHS Direct: 0900 906
>>
>> /Hope this is useful.
>>
>> Regards
>>
>> Steve
>> /
>> /
>>
>> contact: HELP@insulin-pumpers.org
>
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