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Re: [IPk] Re: broken pump

Hi Karen,

Sorry to hear about Paul's misfortune but glad you had the spare pump on 

The point of the spare D-Tron is that the user begins using it when the 
first D-Tron either dies or is sent off for servicing. You should contact 
Roche customer service to let them know about the untimely death of the 
first pump and that Paul is now wearing the spare, and ask them what happens 
next in your case.

When the warranty is close to expiry is when you get to choose a new pump. 
When you contact Roche customer service, find out the date of expiry of your 
warranty and whether they want you to return the broken pump, and whether 
Paul ought to continue using the spare if/when the first pump is returned 
repaired (or replaced). It may be that the fixed or replaced first pump 
should become the spare under the terms of the warranty. Ask them directly 
if there are any changes to the terms of the warranty that you should be 
aware of. (Chances are the answer to this question is 'no', but protect 
yourself by asking.)

Whatever else you choose to do, please contact Roche customer service and 
find discuss the terms of the pump warranty. Do not do anything to violate 
the terms of the warranty or you may find yourself up a creek without a 

Type 1 13+ years; MiniMed pumper 7.5 years; Animas pumper 2.5 years

----Original Message Follows----
From: "DARRELL HAGREEN" <email @ redacted>
Reply-To: email @ redacted
To: <email @ redacted>
Subject: Re: [IPk] Re: broken pump
Date: Fri, 7 Jul 2006 10:01:45 +0100

Hi Everyone
Started pumping this week everything going ok so far.
Paul returned from his trip yesterday and had had a great time! 
Unfortunately his pump didnt and it seems he fell off the mountain bike and 
then i dont know what happened, but his screen looks like its leaked ink and 
the D-tron plus will not do anything. Luckily he had a spare pump which was 
all set up so he could carry on pumping.
If the pump is a right off, could we choose a different pump to replace it? 
Does anyone know.
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