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[IPk] Medtronic Minimed UPDATE!
Dear IP-UK Members
As of 1st July 2002 the MiniMed UK business is run from the Watford office of Medtronic MiniMed. The team has grown with the merger of Minimed with Medtronic and with the increased resources available to us we will continue to develop and increase our capabilities in the UK.
Our new team consists of:
Morag McLaren, Business Manager , UK and Ireland
Julia Shaw, Senior Marketing Assistant -
Hannah Dickinson, Clinical & Technical Specialist - Watford Office
Yolandi Punshon, Customer Services and Sales - Watford Office
Susan Judge, Diabetes Specialist Nurse
Paula Lemoignan, Diabetes Specialist Nurse
Samantha Hope, Diabetes Specialist Nurse
Sarah Davis, Clinical Nurse Specialist
Jill Jones, Clinical Nurse Specialist
Ian Tilly, Glucose Sensor and pump Technical Support
For troubleshooting with pumps, or for pump problems during business hours, please call me, Hannah Dickinson direct on 01923 205142. To order supplies or to make a pump purchase please contact Yolandi Punshon on 01923 202167.
Outside of business hours the USA MiniMed Helpline can be reached by dialing 01223 577379. This will take you to an automatic operator, press 4 (for International Calls) and when this connects, press 1 for an urgent connection to a technical support operator. It will take 30 seconds to navigate through the system, but you will only be charged for a national call, not an international one.
The new mailing address and contact numbers are:
Medtronic Minimed Ltd
Croxley Business Centre
Hertfordshire WD18 8WW
Tel: 01923 205167
Fax: 01923 229270
email @ redacted
email @ redacted
We apologise for any inconvenience caused as we change the system and ensure you that the current teething problems will soon be resolved and you will continue to receive excellent service from the Minimed team.
Please do not hesitate to contact me should you have any queries or any needs. I recently joined Minimed from the Jersey Diabetes team where I began wearing a 508 insulin pump two years ago. I am happy to discuss user issues with you and will now be the main IP UK contact.
I look forward to working with you all
Technical and Clinical Specialist
Minimed UK team
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