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RE: [IPk] Disaster



Dear All

To further clarify, Disetronic never just post a pump.  We assess each
situation.  If a patient is happy to wait for a pump overnight then they
receive it Royal Mail guaranteed Special Delivery (delivered before noon
with a tracking mechanism on it)  If the pump is needed same day, we send it
same day with TNT, and that can be any time day or night if necessary,
although to be fair I think the latest John has ever sent a pump to someone
was around 10.30 on a Friday night after he'd taken a call at home on his
mobile.  You also have to bear in mind that both John and I only live 10
minutes from our head office, which makes life a lot easier for our
patients!

Hope this helps,

Best wishes

Estelle

-----Original Message-----
From: email @ redacted [mailto:email @ redacted]On
Behalf Of Pat Reynolds
Sent: 12 July 2002 14:31
To: email @ redacted
Subject: Re: [IPk] Disaster


In message <email @ redacted>,
Smith, Beverley <email @ redacted> writes
>> This seems to be a much better service than that offered by
>Medtronic!
>>
>> I'm beginng to wonder why anyone would want a minimed pump,
>given the
>> choice!
>
>Pat
>
>That's not true.
Yes, I am afraid it is true.  Disetronic claim, and I've no reason to
doubt them, that they always courier replacement pumps, and to have a
24hr dispatch. Medtronic POSTED me the pump, and it's got lost in the
post.  They did not appear to be able to track what had happened to it,
which suggests to me they did not use one of the high-cost services
where you can track your parcel's progress on-line, but simply stuck
some stamps on it and put it in a post box!   Now, after hassling them,
they've agreed to courier it.  I think Medtronic only dispatch in office
hours.

Pat
dm 30+, 508 1+, waiting for an apology from Medtronic.  And a pump.  Now
29 hrs.
--
Pat Reynolds
email @ redacted
   "It might look a bit messy now, but just you come back in 500 years time"
   (T. Pratchett)
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