[Previous Months][Date Index][Thread Index][Join - Register][Login]
[Message Prev][Message Next][Thread Prev][Thread Next]

[IPk] The time of my pump is still running out.

Hi Estelle

Thank you very much for helping me. I was called by Ingaborg at 9.30 am. I 
told them to send me the new D-tron but they are not going to, without an 
introduction. The D-tron is supposed to be 
cccccccccooooooooooooommmmmmmmmpletelyyyyyyyyy different. I asked how long 
it is going to take to make the introduction. The answer is "half an hour". 
I mean, why can't they just send it to you, or anybody from Disetronic in 
the UK. The specialist from Disetronic in England (one of your collegues) 
could show me how it works as well!!! The intro from them wouldn't be any 
worse as from the German counterpart. I do understand English!! Maybe you 
could arrange something to get it in England BEVORE EASTER. It is an extreme 
hassle to fill up the cartriges from the bottle for the pump all the time. 
Having just one pump and no spare one, in case of an emergency, is worrying 
as well! The only justification, I would accept, is, that there are still 
errors occuring with the new pump and that it still has to be improved. 
However, as Ingaborg told me, it should already be working error-free.  What 
they are doing now is sending me a "new" borrowed pump which is running 
until Easter. That's because I MAY be going back to Germany by then but 
there is no certainty. I hope they send this one with the express post! 
Thanks again for present and future help! German bureaucracy dz...dz........

Best wishes


>From: "estelle lucas" <email @ redacted>
>Reply-To: email @ redacted
>To: "Christine Koller" <email @ redacted>
>Subject: Your pump.
>Date: Thu, 8 Feb 2001 11:37:27 -0000
>Hi Christian
>I have now spoken to my colleagues in Germany and it appears that your
>D-TRON is secured via your health insurance, however you need to be trained
>in the use of the new pump.  My contact was Ingaborg and she has taken your
>mobile number, so hopefully somone will call you very soon.
>They are aware that your pump is due to expire any day now, but if you have
>any queries, Ingaborg can be contacted on 0049 6196 505020.
>I hope this helps.
>Kind regards

Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
for HELP or to subscribe/unsubscribe, contact: HELP@insulin-pumpers.org
help SUPPORT Insulin Pumpers http://www.insulin-pumpers.org/donate.shtml