[IPn] college industrial engineering project
Hello Pumpers and Friends,
A young woman studying to be an industrial engineer is seeking our help
with her final project before graduation. Her project is simplify and
make more interesting those dull boring user manuals that we receive
with our pumps, meters, etc.... Below, you will find her questionaire
for the project.
If you are interested and can take the time, please read and fill out
the questionaire. Who knows..... maybe she will be writing the next
manual you receive with your pump ;-)
Please email your answers to :
"Charlotte bech olsen" <email @ redacted>
Michael
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Questionnaire
Please fill out this questionnaire directly into this word-document and
mail it back to me. Just write your answer right after each question.
In this questionnaire "manual" means the instruction-material that
comes with your insulin product. You might know it as a piece of paper,
a book or a folder.
Once again thank you for helping me - your answers will form the basis
of my project.
Facts
Age:
Sex:
Product: pen or pump
Diabetic - how long:
About instruction
o Try to think back to when you got your present injection pen/ insulin
pump.
o How were you instructed? What did you think of the instructions?
o Did you use any form of manual/instruction for your pen/pump at home?
o In connection with your use of the pen/pump, did you have questions
or problems - if yes what kind? How were the problems solved? Did you
find an answer for your questions?
o How much did you use the manual for your pen/pump at home?
o Are you familiar with e-manuals as instruction tool for injection
pens/ insulin pumps?
What is an e-manual?
The e-manual is an electronic version of the package insert
instructions on the Internet. It contains the same information and
instructions as the printed version. The instructions are displayed as
a "movie" with a voice describing each step.
o What do you think of the idea of injection pen/insulin pump
instructions for diabetics in the form of e-manuals?
o What would you expect of an e-manual? What should it contain? Why?
Experience an e-manual
Now, I will introduce you to an e-manual with instructions for the use
of a Novo Nordic insulin pen. It may not be the same brand or product
you use, but that does not matter. My goal is to get your opinion of
the e-manual as a new instruction tool for diabetics. You will find the
e-manual through the following link:
novonordisk.com/diabetes/hcp/injectiondevices/novopen4/default.aspx
Remember to turn on the sound!
1. Choose language. Unfortunately there is not a Danish version - try
the English version and understand as much as you can.
2. Choose connection
3. Choose "Play the e-manual"
4. Start with menu-step 1 "Getting started". Please look through the
entire manual by clicking "play all steps" under each menu step.
Please answer the following question AFTER you have watched the entire
manual:
o What is your immediate experience of the e-manual?
5 4 3 2 1
Very positive Positive Neither/nor Negative Very negative
o Why was your experience positive/negative?
o What might this e-manual mean to diabetics with a new pen/pump?
o What kind of possibilities/limitations do you think the e-manual will
have?
o How useful is the e-manual
5 4 3 2 1
Very useful useful Neither/ nor Not useful Useless
o Why is it useful/useless?
o Is it more useful in some situations than in other situations? Which
situations? Why?
o How interesting is this e-manual?
5 4 3 2 1
Very interesting interesting Neither/nor Not interesting Not at
all interesting
o Why is it interesting/not interesting?
o Would some people be more interested than others? Who? Why?
o How easy/difficult do you think it is to use?
5 4 3 2 1
Very easy Easy Neither/nor Difficult Very difficult
o Why do you think it is easy/difficult?
o What would make it easier to use?
>From the front page you can print the latest PDF-version of the manual
o What do you think of this function?
o How important is this function to you?
5 4 3 2 1
Very important important Neither/nor Not important Not at
all important
There is also access to an FAQ (Frequently Asked Questions - What to
do if..." ).
o What do you think if the FAQ function?
o When and how would you use it?
o How is the e-manual compared to the usual printed manuals?
5 4 3 2 1
Much better Better The same Worse Much worse
o Why is it better/worse
o How will you describe the difference between the two manuals?
o Do you think you would use an e-manual if possible the next time you
get a new pen, pump or another insulin product?
5 4 3 2 1
Will definitely use it Will use it Maybe, I will use Will not use
Will definitely not use it
o Explain your choice? How will you describe your use of the e-manual?
o What would it take for you to use this e-manual? What would it take
for the e-manual to become a success among diabetics?
o What would prevent you from using an e-manual when looking for
answers to how you use insulin products?
o Will e-manuals be more relevant for some diabetes products than for
others? Why?
Please add any other comments you may have thought of during the
investigation about the use of manuals or the development of e-manuals:
Thank you for your help
"Charlotte bech olsen" <email @ redacted>
For mail list removal write
HELP@insulin-pumpers.org
website http://www.insulin-pumpers.org
