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Re: [IPp] Omnipod customer service



We never seen Rep our endo. told us about it. Chances are you will never see
her again and if you do You KNOW she would not remember.  But you should
tell omnipod about this rep.
They have been good to us.
Linda  Mom of Jenna 15

On Thu, Jul 3, 2008 at 9:26 AM, Brostrup-Jensen, C. Christian <
email @ redacted> wrote:
>
> I'd just like to echo absolutely everything Lorraine says.  Couldn't
> have said it better myself.  I know these decisions are tough.  Good
> luck with it.
>
> Chris Brostrup-Jensen
> Father to Brian, age 11, dx'd 6/03, pumping OmniPod since 7/06
>
>
> > -----Original Message-----
> > From: email @ redacted
> > [mailto:email @ redacted] On Behalf Of
>  > Lorraine Sisto
> > Sent: Wednesday, July 02, 2008 8:10 PM
> > To: email @ redacted
> > Subject: Re: [IPp] Omnipod customer service
> >
> > Well I can totally relate to what you are saying.  We never
> > had a real sales rep experience with Omnipod.  We contacted
> > the local one - he was kind, answered our questions, but
> > referred us to our endo for the most part.  Our endo didn't
> > even present the Omnipod as an option telling us it would
> > never work on our son because he was 4, but we insisted and
> > we got it and we love it.
> >
> > We also had a less than great experience with our trainer -
> > but we got trained and I never needed to contact her again.
> >
> > Customer service that we contact today is very responsive.  I
> > have always had a good outcome when I contact them.  They
> > don't necessarily always give consistent answers, but again I
> > have never had a bad experience and they are always very very
> > quick to respond.  And I have had some very great experiences
> > with their customer service.
> >
> > Although I understand that you could have a bad taste in your
> > mouth from this experience (I would completely feel the same
> > way) I would base your decision on the ongoing customer
> > service you will get as I don't know why you would ever need
> > to contact the sales rep again, and more importantly on the
> > features of the pump that you want and fit your lifestyle.
> > All I can say is we love it, I would be very very very sad if
> > someone told me we had to give it up and I have always been
> > pleased with any customer service outcome I have had.
> >
> > They however should give a little more attention to the front
> > line they send out to represent their product!!
> >
> > Lorraine
> >
> >
> >
> > Lorraine Sisto
> > email @ redacted
> >
> >
> >
> >
> >
> > On Jul 2, 2008, at 7:46 PM, Lisa Hepner wrote:
> > >
> > > We are pump shopping and we contacted Omnipod to see about having a
> > > rep come out to do a demo.  The rep came out and smelled like
> > > cigarette smoke, but was really nice so we gave her the
> > benefit of the
> > > doubt.  She was at our house for an hour and met all of us when she
> > > was going over the pump.  We really like the Omnipod, but I
> > can't say
> > > that our experience with the rep has been that great.  I have
> > > contacted her a few times and we saw her at diabetes camp
> > and she has
> > > treated us like she has never had any interaction with her
> > every time
> > > we contact her.  It is so weird.
> > >
> > > The funny thing is that she was really interested in
> > getting an "in"
> > > at our
> > > doctor's office because he only recommends one pump to his patients
> > > and is pretty anti Omnipod.  It is just really weird.  When
> > we saw her
> > > at camp she had just been at our house a couple of weeks prior and
> > > knew we were going to be at this particular camp yet she
> > just looked
> > > at us blankly and introduced herself to us as if she had
> > never met us.
> > >
> > > In comparison we met with the Animas rep who not only wears a pump,
> > > she knew about 75% of the same people that we know because
> > the world
> > > of diabetes is such a small one and most of us parents know each
> > > other.  She was awesome with follow-up and even had
> > somebody call us
> > > to tell us our exact cost if we were to go with Animas.  We
> > also saw
> > > her at camp and she totally remembered us.
> > >
> > > Now, is this silly of me to expect more from the Omnipod
> > rep?  Once we
> > > make the pump decision how much contact would we really
> > have with our
> > > rep anyway?
> > > I can't help but think that if her motivation to sell to us
> > is not so
> > > good now, how will it be once we actually make the purchase.  My
> > > husband is in sales and he has a huge client base and he was also
> > > totally turned off in that every time we talk to the Omnipod rep we
> > > start at square one.
> > >
> > > Any thoughts on this?  We really like the idea of the
> > Omnipod, but now
> > > I am so hesitant.
> > > .
> > .
> .
.
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