[Previous Months][Date Index][Thread Index][Join - Register][Login]   Help@Insulin-Pumpers.org
  [Message Prev][Message Next][Thread Prev][Thread Next]   for subscribe/unsubscribe assistance
 
 

Re: [IP] Tandem tslim:x2 Malfunction



 Call tech support not customer service. TS is 24/7. Dexvom.com under Contact
usSent from my Sprint Samsung Galaxy Note9.
 -------- Original message --------From: Alan Segal
<email @ redacted> Date: 11/1/20 8:49 PM
(GMT-05:00) To: ip <email @ redacted> Subject: Re: [IP] Tandem tslim:x2
Malfunction The problem is getting in touch with customer service!On Sun, Nov 1,
2020 at 4:37 PM Henry David <email @ redacted>
wrote:> The best solution to issues is a few minutes with customer service, if
the> first agent has trouble reaching you, call again and talk to another>>>>>
Henry David> Melco Engineering LLC> PO Box 8907> Calabasas, CA 91372-8907>>
email @ redacted <mailto:email @ redacted>> www.melcowire.com>> officeB
818-591-1000> faxB B B B B B B B B B B B 818-591-1073> cellB B B B B B B B B B B
818-730-7221>> > On Nov 1, 2020, at 12:49 PM, Alan Segal>
<email @ redacted> wrote:> >> > The manual does
not have any info in it, except how to silence the alarm,> > and to call
support.> >> > Already thought of going back to my old medtronic but it stopped>
responding> > to button presses.> >> > Thanks for the ideas anyway!> >> > On
Sun, Nov 1, 2020 at 10:44 AM Liliana Wells <> >
email @ redacted> wrote:> >> >> This may be a
stupid question, but is there anything about this error> >> message in the
manual?B Better yet, do you have a back up pump that you> can> >> switch to
while waiting on Tandem?B I am surfing YouTube to see if there> is> >> anything
that can help you.> >>> >> On Sun, Nov 1, 2020 at 1:15 PM Adam Brock <> >>
email @ redacted> wrote:> >>> >>> FWIW it's worth
it won't matter when you talk to Tandem today. The> >>> replacement> >>> pump
won't ship until Monday. Their shipping cutoff is 4:00pm Pacific> >> time> >>>
so> >>> anything ordered between 4:01pm Pacific Friday and 3:59pm Monday>
doesn't> >>> arrive> >>> until Tuesday. b 9> >>>> >>> Are there any more details
with the error message such as something> >> about> >>> the> >>> cartridge?>
>>>> >>> -----Original Message-----> >>> From:
email @ redacted <> >>> email @ redacted>>
>>> On Behalf Of Alan Segal> >>> Sent: Sunday, November 1, 2020 12:01 PM> >>>
To: ip <email @ redacted>> >>> Subject: [IP] Tandem tslim:x2 Malfunction>
>>>> >>> My X2 has a malfunction error of 12-0x2071 .> >>> I tried turning pump
off, and restarting it twice - seems OK for a> while> >>> (of> >>> course itsaid
I had to load a new cartridge, and waste 10 units fill> >>> tubing.> >>> insulin
came out of tube. Went to sleep, only to be woken up by> >> malfunction> >>>
again a little while later.> >>>> >>> I was on waiting for tandem tech support
yesterday, got tired, pressed> 1> >>> for> >>> callback, and entered my phone #.
Call never came.> >>>> >>> Today I sat waiting for "support" over 42 minutes,
finally pressed 1> for> >>> callback, I'll see if anything happens.> >>>> >>>
Never had this problem with medtronic, always got a person within 2-3> >>>
minutes.> >>>> >>> Has anyone else ever had the malfunction code - do you know
whatB was> >>> wrong?> >>> Donate with every purchase http://smile.amazon.com/
(select your> >> charity> >>> => >>> Insulin Pumpers)> >>> .> >>> Donate with
every purchase http://smile.amazon.com/> >>> (select your charity = Insulin
Pumpers)> >> .> >> Donate with every purchase http://smile.amazon.com/> >>
(select your charity = Insulin Pumpers)> > .> > Donate with every purchase
http://smile.amazon.com/> > (select your charity = Insulin Pumpers)> .> Donate
with every purchase http://smile.amazon.com/> (select your charity = Insulin
Pumpers).----------------------------------------------------------for HELP or
to subscribe/unsubscribe/change list versions,contact:
HELP@insulin-pumpers.orgDonate with every purchase
http://smile.amazon.com/(select your charity = Insulin Pumpers)
.
----------------------------------------------------------
for HELP or to subscribe/unsubscribe/change list versions,
contact: HELP@insulin-pumpers.org
Donate with every purchase http://smile.amazon.com/
(select your charity = Insulin Pumpers)