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Re: [IP] Tandem tslim:x2 Malfunction



The best solution to issues is a few minutes with customer service, if the
first agent has trouble reaching you, call again and talk to another




Henry David
Melco Engineering LLC
PO Box 8907
Calabasas, CA 91372-8907

email @ redacted <mailto:email @ redacted>
www.melcowire.com

office	818-591-1000
fax		818-591-1073
cell		818-730-7221

> On Nov 1, 2020, at 12:49 PM, Alan Segal
<email @ redacted> wrote:
>
> The manual does not have any info in it, except how to silence the alarm,
> and to call support.
>
> Already thought of going back to my old medtronic but it stopped responding
> to button presses.
>
> Thanks for the ideas anyway!
>
> On Sun, Nov 1, 2020 at 10:44 AM Liliana Wells <
> email @ redacted> wrote:
>
>> This may be a stupid question, but is there anything about this error
>> message in the manual?  Better yet, do you have a back up pump that you
can
>> switch to while waiting on Tandem?  I am surfing YouTube to see if there
is
>> anything that can help you.
>>
>> On Sun, Nov 1, 2020 at 1:15 PM Adam Brock <
>> email @ redacted> wrote:
>>
>>> FWIW it's worth it won't matter when you talk to Tandem today. The
>>> replacement
>>> pump won't ship until Monday. Their shipping cutoff is 4:00pm Pacific
>> time
>>> so
>>> anything ordered between 4:01pm Pacific Friday and 3:59pm Monday doesn't
>>> arrive
>>> until Tuesday. b 9
>>>
>>> Are there any more details with the error message such as something
>> about
>>> the
>>> cartridge?
>>>
>>> -----Original Message-----
>>> From: email @ redacted <
>>> email @ redacted>
>>> On Behalf Of Alan Segal
>>> Sent: Sunday, November 1, 2020 12:01 PM
>>> To: ip <email @ redacted>
>>> Subject: [IP] Tandem tslim:x2 Malfunction
>>>
>>> My X2 has a malfunction error of 12-0x2071 .
>>> I tried turning pump off, and restarting it twice - seems OK for a while
>>> (of
>>> course itsaid I had to load a new cartridge, and waste 10 units fill
>>> tubing.
>>> insulin came out of tube. Went to sleep, only to be woken up by
>> malfunction
>>> again a little while later.
>>>
>>> I was on waiting for tandem tech support yesterday, got tired, pressed 1
>>> for
>>> callback, and entered my phone #. Call never came.
>>>
>>> Today I sat waiting for "support" over 42 minutes, finally pressed 1 for
>>> callback, I'll see if anything happens.
>>>
>>> Never had this problem with medtronic, always got a person within 2-3
>>> minutes.
>>>
>>> Has anyone else ever had the malfunction code - do you know what  was
>>> wrong?
>>> Donate with every purchase http://smile.amazon.com/ (select your
>> charity
>>> =
>>> Insulin Pumpers)
>>> .
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>>> (select your charity = Insulin Pumpers)
>> .
>> Donate with every purchase http://smile.amazon.com/
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> .
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