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Re: [IP] Tandem tslim:x2 Malfunction



The manual does not have any info in it, except how to silence the alarm,
and to call support.

Already thought of going back to my old medtronic but it stopped responding
to button presses.

Thanks for the ideas anyway!

On Sun, Nov 1, 2020 at 10:44 AM Liliana Wells <
email @ redacted> wrote:

> This may be a stupid question, but is there anything about this error
> message in the manual?  Better yet, do you have a back up pump that you can
> switch to while waiting on Tandem?  I am surfing YouTube to see if there is
> anything that can help you.
>
> On Sun, Nov 1, 2020 at 1:15 PM Adam Brock <
> email @ redacted> wrote:
>
> >  FWIW it's worth it won't matter when you talk to Tandem today. The
> > replacement
> > pump won't ship until Monday. Their shipping cutoff is 4:00pm Pacific
> time
> > so
> > anything ordered between 4:01pm Pacific Friday and 3:59pm Monday doesn't
> > arrive
> > until Tuesday. b 9
> >
> >  Are there any more details with the error message such as something
> about
> > the
> > cartridge?
> >
> > -----Original Message-----
> >  From: email @ redacted <
> > email @ redacted>
> > On Behalf Of Alan Segal
> > Sent: Sunday, November 1, 2020 12:01 PM
> > To: ip <email @ redacted>
> > Subject: [IP] Tandem tslim:x2 Malfunction
> >
> > My X2 has a malfunction error of 12-0x2071 .
> >  I tried turning pump off, and restarting it twice - seems OK for a while
> > (of
> > course itsaid I had to load a new cartridge, and waste 10 units fill
> > tubing.
> > insulin came out of tube. Went to sleep, only to be woken up by
> malfunction
> > again a little while later.
> >
> >  I was on waiting for tandem tech support yesterday, got tired, pressed 1
> > for
> > callback, and entered my phone #. Call never came.
> >
> >  Today I sat waiting for "support" over 42 minutes, finally pressed 1 for
> > callback, I'll see if anything happens.
> >
> > Never had this problem with medtronic, always got a person within 2-3
> > minutes.
> >
> > Has anyone else ever had the malfunction code - do you know what  was
> > wrong?
> >  Donate with every purchase http://smile.amazon.com/ (select your
> charity
> > =
> > Insulin Pumpers)
> > .
> > Donate with every purchase http://smile.amazon.com/
> > (select your charity = Insulin Pumpers)
> .
> Donate with every purchase http://smile.amazon.com/
> (select your charity = Insulin Pumpers)
.
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