Re: [IP] Tandem tslim:x2 Malfunction
I'll be waiting to hear your updates because if and when I decide to
get a new pump, it will be the Tandem. Best wishes.
On Sun, Nov 1, 2020 at 1:47 PM Alan Segal
<email @ redacted> wrote:
> No, nothing else, just Malfunction, contact tandem, and the malfunction
> code at the bottom.
> I am thinking (maybe for future problems) that the 12 is the major
> component failure (I would guess motor as the pump seems to operate ok with
> buttons, etc) and the 0x2071 is the hex code for problem details.
> I know they wouldn't ship out over weekend, I was hoping that it can
> troubleshooted over the phone (is it a cartridge malfunction, or something
> else that can be fixed). I also live in a place that usually does not have
> next day delivery (at least not from medtronic) So I would be looking at
> Wednesday (depends on who they use for shipments).
> If I learn anything else, I will post.
> The tech support is bad. I liked Wordperfect when they were in Salt Lake
> City, they had a DJ that would play music, and provide the average wait
> time, and also go through the queue, and let everyone know how many people
> were ahead of them. I would think with the advancement of telephone
> equipment and computers they could easily implement that now using the
> computer speech. But I digress....
> On Sun, Nov 1, 2020 at 10:15 AM Adam Brock <
> email @ redacted> wrote:
> > FWIW it's worth it won't matter when you talk to Tandem today. The
> > replacement
> > pump won't ship until Monday. Their shipping cutoff is 4:00pm Pacific time
> > so
> > anything ordered between 4:01pm Pacific Friday and 3:59pm Monday doesn't
> > arrive
> > until Tuesday. b 9
> > Are there any more details with the error message such as something about
> > the
> > cartridge?
> > -----Original Message-----
> > From: email @ redacted <
> > email @ redacted>
> > On Behalf Of Alan Segal
> > Sent: Sunday, November 1, 2020 12:01 PM
> > To: ip <email @ redacted>
> > Subject: [IP] Tandem tslim:x2 Malfunction
> > My X2 has a malfunction error of 12-0x2071 .
> > I tried turning pump off, and restarting it twice - seems OK for a while
> > (of
> > course itsaid I had to load a new cartridge, and waste 10 units fill
> > tubing.
> > insulin came out of tube. Went to sleep, only to be woken up by malfunction
> > again a little while later.
> > I was on waiting for tandem tech support yesterday, got tired, pressed 1
> > for
> > callback, and entered my phone #. Call never came.
> > Today I sat waiting for "support" over 42 minutes, finally pressed 1 for
> > callback, I'll see if anything happens.
> > Never had this problem with medtronic, always got a person within 2-3
> > minutes.
> > Has anyone else ever had the malfunction code - do you know what was
> > wrong?
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> > =
> > Insulin Pumpers)
> > .
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