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Re: [IP] RE: Animas calls about bubbles


My daughter has used an Animas pump for the last 11 years along with
various infusion sets including QuickSets and Insets.  She has never
experienced bubbles in the tubing that were not the result of air in the
cartridge from filling it.

She has, however, had what LOOKED like bubbles in her tubing...I presume it
is slight cracking/separation of the outer/inner tubing that causes the
discoloration that looks like air.

Have you tried priming those "bubbles" out to make sure they really are
bubbles? If they don't actually move, they aren't bubbles.  If they do
move, then there is a real issue.

Is there insulin leaking somewhere? Air in means insulin out...

And I've never waited 40 minutes on hold, either....when are you calling>

Father to Allie, 13...diagnosed at 2, pumping Animas the entire time...

On Fri, Mar 7, 2014 at 6:34 AM, rbubar <email @ redacted> wrote:

> I m resending an email I sent to IP on the 5th because I haven t seen it in
> the digest yet.  Not sure what I did incorrectly with my  sent  so that
> maybe
> it was not received?
> Barbara
> > From: rbubar <email @ redacted>
> > Subject: Re: Animas calls about bubbles
> > Date: March 5, 2014 at 5:51:23 PM EST
> > To: email @ redacted
> >
> > I m not sure what to think.  I have spent the past hour waiting for an
> Animas pump rep.   the first call finally went through and I got as far as
> my
> name and said  bubbles  and the phone went to a dial tone.  Soooo, I tried
> again.  This time I waited forty minutes for a rep. to pick up!!!  I
> mentioned
> the hang up and asked her to take my phone # just in case it happened
> again!!
> And it DID happen as soon as I said the word  bubbles!  No one has called
> back.  Is Animas having a problem with bubbles?  I know  I  am, with
> them!!!!!
> I am so frustrated!!!  I have mentioned this before, here, but I have
> enormous
> problems with bubbles in the tubing and I have tried EVERYthing.  I am now
> disconnecting and checking the tubing before every mealtime bolus, just in
> case.  Every time I shower and before going to bed, I check the tubing
> before
> reconnecting and there is ALWAYS a 1/2 inch to 1inch, or MORE, space there.
> And actual bubbles in the tubing range from 2 inch to 4 inch, etc., and
> appear
> all too frequently NO JOKE!!!  I happen to take VERY little insulin so it
> is
> making me a little crazy when I find a higher than normal blood sugar, out
> of
> the blue, disconnect and discover a good sized space at the end of the
> tubing.
> This is becoming more than the already full-time job it normally is.  As I
> sat, waiting, I saw in the book for the Ping, on p. 34, that  the lowest
> basal
> delivery amount possible is 0.025.   That s one reason I USE the Animas
> pump
> except for the additional little detail that my basal is actually set at
> 00.00
> from 7 p.m. to 2 a.m.  could that possibly be making the pump tubing get
> bubbles???  I had planned to ask about that, assuming I could ever actually
> talk with a rep.  I m just wondering if maybe Animas has more of a bubble
> problem than they want to admit.
> >
> > Where do I go from here?  Do I contact the FDA?
> >
> > Barbara   Type I
> .
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