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Re: [IP] Re: Dexcom Conduct?



 I just hope it isn't a situation where the health plan dictates which suppliier
to use. Less and less control of things by patients and their HCP's!

 > On August 15, 2019 at 9:18 PM Adam Brock
<email @ redacted> wrote:
> 
> 
 > Ibve been using Pumps It for a few months and super happy with them. They
are
> Texas based and when you call their phone number there is no phone tree or
> recordings. A live person picks up the phone. Ibm very impressed.
> 
> Sent from my iPhone
> 
>  > On Aug 15, 2019, at 11:14 PM, amber elliott
> <email @ redacted> wrote:
> > 
> > GIVE UP.
 > > BYRAM, EXPRESS, ALL OF THE DME CO'S ARE RUDE AND INCOMPETENT.B IT'S ALSO
THE
> > REASON I STOPPED USING MINIMED YRS AGO.
> > 
> >    On Thursday, August 15, 2019, 06:57:01 PM PDT, Robert Braunstein
> > <email @ redacted> wrote:
> > 
> > I used to use Byrum for my G6 supplies. My insurance is Cigna.B  Back in
> > July,
> > Cigna changed the way they were covering the G6 and I was never notified by
> > my
> > Insurance company it changed.
> > 
 > > When I order supplies from Byrum they usually ship within 1 week and I get
an
 > > e-mail notification within a few days of the order status. This time after
1
> > 1/2 weeks - 2 weeks I heard nothing. So I called Byrum to get a status and
 > > then they told me there was an issue with my insurance.B When asking why no
> > one contacted me by phone or e-mail, I was actually told that they do not
> > contact the patient.
> > 
> > After escalating it to a supervisor at Byrum, I ended up having to call
> > Cigna.
 > > When speaking to Cigna they had no clue why it was not going through. It
took
> > me 3 weeks of calling to finally get hold of someone from Cigna to let me
> > know
 > > they switched the coverage of the Sensors to Pharmacy and not Durable
Medical
 > > and I only had to pay $80 for a deductible and the transmitter had no out
of
 > > pocket expense. Of course, Byrum's pharmacy was not covered by Cigna and
they
> > told me I could order from their Online Pharmacy or go to my local one. My
> > Pharmacist had no clue regarding Dexcom and was only familiar with the
> > Freestyle Libre. So I am stuck with ordering these through Cigna's online
> > pharmacy and it takes almost 3 weeks to get them once they are ordered. I
> > also
> > have to wait to order when I insert the next to last sensor otherwise I am
> > ordering too early and that causes concern that if there is any unforeseen
> > delay, I could actually run out.
> > 
> > I personally believe that most representatives you speak with on the phone
> > are
> > doing the best to assist and honestly want to help with the issue you are
 > > calling about. But these companies are horrendous at communicating with
their
> > patients and the agents on the phone are not properly trained when changes
 > > take place or the information they need to get to is not readily
accessible.
> > Donate with every purchase http://smile.amazon.com/
> > (select your charity = Insulin Pumpers)
> > .
> > Donate with every purchase http://smile.amazon.com/
> > (select your charity = Insulin Pumpers)
> .
> Donate with every purchase http://smile.amazon.com/
> (select your charity = Insulin Pumpers)
.
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