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Re: [IP] Tandem tslimx2 Power Source Alert

Hi Maryle,
I had the exact same experience, where my battery seemed to not be taking a
charge, and I had to switch outlets, etc., and then the pump just shut off
and died. Except I was in the middle of the woods in Tennessee visiting my
in-laws at the time (I live in CA) so it was kind of upsetting at the time.
But eventually, after a few outlet changes, and waiting for 30 minutes, it
did reboot. I was also told to change the cartridge, which I did. What a
hassle.  I was new to Tandem when this happened, so I wasn't too thrilled.
I've been on the T Slim for 6 months now and that never happened again.
Tandem also sent me a new plug to attach to the wire, in case it was
faulty. Now when I travel I always carry an extra plug, just in case.

On Fri, Aug 9, 2019 at 12:17 PM Maryle Ashley <
email @ redacted> wrote:

> Appreciatehearing othersb  experience and solutions with this Alert.
> B In July I gotthis Alert on my pump B while eatingbreakfast and charging
> the
> pump:B  B The pump cannot charge using the current powersource.B  Please
> try a
> different powersource.
> This seemedstrange since my Dexcom and my phone were also charging on the
> same
> extensioncord.B  But being obedient I tried usingdifferent outlets, used
> the
> backup cable for the Tandem, switched the usb plugconnector.B  After 15
> minutes the pumpsuddenly jumped to 100% charged.B  Iwatched it the next few
> days and all seemed well.
> Now today, 15 dayslater, I got the Alert again.B  I hadplugged in the pump
> B at 90% and charged totop it off.B  in 20 minutes I checked to see if it
> was
> at100 yet and found no, the pump was now only 5% charged.B  This time I
> called
> Tandem.
> The rep was familiarwith this.B  I was told the solution wasto plug the
> pump
> charger into a wall socket and wait 30 minutes, and the pump would beback
> to
> normal.B  The Tandem rep said hewould call me back.B  As the 30
> minuteswent by
> I saw the pump show the lightning bolt charge signal but the charged
> amountreduced from 5 to 4 to 3 to 2 to 1.B  Andwhen it hit 0 the pump shut
> off.B
> Iwaited for the call back which did come.
> Now I was toldto find another wall outlet and the pump should reboot.B  It
> did
> and now it read 100% charged.B  Because of the shut off, the pump said to
> put
> ina new cartridge.B  The rep said he wouldwalk me thru that but it was the
> same as when I refill instead of a newcartridge so I did it myself.
> I am wonderingif others have this problem.B  The Tandemrep treated it as a
> business as usual problem.B Nothing wrong with the pump was brought up at
> all.B  Just the way it works.B  Maybe it is a common occurrence?
> I can ofcourse think of lots of situations when I donb t have 30 minutes to
> play withthis.B  Or even access to an outlet tocharge it.B  If it occurs
> again
> I am tocall Tandem back.B  Meanwhile I wonderwhat othersb  experience is.
> Thanks.
> Maryle
> .
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