Re: [IPu] 5 year replacement Oh no !!
Animus are excellent with their support and replacement of pumps here in NZ.
They have replaced the cracked pump even though it is out of the warrantee I
notice.
We don't get automatic replacements here. We also don't get any insurance
coverage to buy the things or any subsidies on consumables.
Lucky you.
Donna
----- Original Message -----
From: "Janette Dunn" <email @ redacted>
To: <email @ redacted>
Sent: Wednesday, September 22, 2010 3:46 PM
Subject: RE: [IPu] 5 year replacement Oh no !!
> Nigel,
> Pumps are only repaired under warranty ie in the first 4 years
> Considering the AUS $ at the moment we should be doing much better at the
> moment !
>
> -----Original Message-----
> From: email @ redacted [mailto:email @ redacted]
> On
> Behalf Of Nick Blay
> Sent: Wednesday, 22 September 2010 1:33 PM
> To: email @ redacted; email @ redacted
> Subject: Re: [IPu] 5 year replacement Oh no !!
>
> Won't the company repair your pump?
>
> It's interesting that the suppliers don't want to be responsible
> for maintaining their own products and always want you to throw
> it out at the earliest opportunity.
>
> I'm pretty certain consumer law states that companies must
> support their products,ie spares etc,for 10 years.If they aren't
> able to then they should supply another unit free of charge.
>
> The British NHS did a buyers guide for insulin pumps which is
> pretty interesting,shows that the rest of the world get their
> pumps alot cheaper than we do.
>
> Couldn't do a link.Copy this into google search ' CEP08004 - CEP
> 08004 - Buyers guide: Insulin Pumps ' and download the PDF from
> the page with that title.
>
> Cheers
>
> Nigel
>
> On Wed, 22 Sep 2010 12:38 +1000, "Joann Brown"
> <email @ redacted> wrote:
>> I have had an animas 1200 for a little over 4 years and the
> casing has
>> Now cracked. I am attempting to replace it but the replacement
> period
>> For Medibank Private is now 5 years (recently changed). The
> warranty
>> Period for animas is 4 years. However, animas have been
> extremely
>> Helpful and lent me a new pump for the time being.
>>
>> Does anyone have any recent experience with getting around this
> new 5
>> Year waiting period?
>>
>>
>> Heavens Paul have never heard of this change to 5 years
>>
>> I am due to get my new Veo pump on Tues 28th, like next week -
>>
>> My Paradigm ran out of warranty 12/4 this year & ceased to
> operate 2
>> weeks
>> ago Medtronic sent me a loaner til I get my new one
>> My CDE is on hols this week .
>>
>> Blast what am I to do as I certainly can't afford to cough up
> $8000
>> Have been with MBP for 22+ years
>>
>> My original iMinimed pump never broke still got it Not sure if
> I can
>> still
>> get consumables for it got it 3/9/ 2001
>>
>> Now I'm terrified
>>
>> Have to go to work this arvo wont have time to ring MBP
>>
>> Any advice will be gratefully received
>> Thanks heaps
>> Jo
>>
>> [demime 1.01d removed an attachment of type image/gif which had
> a name
>> of
>> stampa_girl_line_en.gif]
>> help SUPPORT Insulin Pumpers
> http://www.insulin-pumpers.org/donate.shtml
>>
> --
> Nick Blay
> email @ redacted
> help SUPPORT Insulin Pumpers http://www.insulin-pumpers.org/donate.shtml
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