[IP] Fwd: An important message from Animas.
- To: email @ redacted
- Subject: [IP] Fwd: An important message from Animas.
- From: Clinton Randolph <email @ redacted>
- Date: Fri, 30 Sep 2011 19:16:42 -0400
- Reply-To: email @ redacted
- User-Agent: Mozilla/5.0 (Windows NT 6.0; rv:6.0.2) Gecko/20110902 Thunderbird/6.0.2
This is the message Animas just sent out.
-------- Original Message --------
Subject: An important message from Animas.
Date: Fri, 30 Sep 2011 20:35:38 GMT
From: Animas <email @ redacted>
Reply-To: email @ redacted
To: email @ redacted <email @ redacted>
An important message from Animas.
Dear Valued Animas Customer,
As part of our commitment to ensuring the highest level of customer
support and service, we want to alert you about a delay that many of our
patients recently experienced when contacting our call center to place a
Animas recently implemented a new process for updating our consumables
prescriptions. Regrettably, we underestimated the impact this process
change would have on our call center, and specifically the substantial
wait times it would cause for our customers. We want to apologize for
any inconvenience we may have caused you.
During the past several weeks, we have significantly increased our
resources dedicated to serving you, to eliminate any further delays with
our call center and ensure our patients always have access to a live
Animas representative and the pump supplies you need.
Whether you are new to Animas or have been pumping with us for many
years, we hope you have experienced our commitment to delivering the
highest level of customer service. I want to assure you that we are
resuming the level of service and support you have become accustomed to
receiving from Animas. I thank you for your patience and for being a
member of the Animas family.
Joe Natale, Director, U.S. Sales, Worldwide Customer Support and
Clinical Services Animas Corporation
AN11-1317B, B) 2009-2011 Animas Corporation 2011/09 Rx Only.
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Animas Corporation, 200 Lawrence Drive, West Chester, PA 19380
Phone: 1-877-YES-PUMP (1-877-937-7867), Fax: 1-877-331-7300
Email us at: email @ redacted
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