[Previous Months][Date Index][Thread Index][Join - Register][Login]   Help@Insulin-Pumpers.org
  [Message Prev][Message Next][Thread Prev][Thread Next]   for subscribe/unsubscribe assistance

[IP] Fwd: An important message from Animas.

This is the message Animas just sent out.

Clint Randolph
Jacksonville, FL

-------- Original Message --------
Subject: 	An important message from Animas.
Date: 	Fri, 30 Sep 2011 20:35:38 GMT
From: 	Animas <email @ redacted>
Reply-To: 	email @ redacted
To: 	email @ redacted <email @ redacted>

AnimasB. Corporation
An important message from Animas.
Dear Valued Animas Customer,
	As part of our commitment to ensuring the highest level of customer 
support and service, we want to alert you about a delay that many of our 
patients recently experienced when contacting our call center to place a 
supply order.

Animas recently implemented a new process for updating our consumables 
prescriptions. Regrettably, we underestimated the impact this process 
change would have on our call center, and specifically the substantial 
wait times it would cause for our customers. We want to apologize for 
any inconvenience we may have caused you.

During the past several weeks, we have significantly increased our 
resources dedicated to serving you, to eliminate any further delays with 
our call center and ensure our patients always have access to a live 
Animas representative and the pump supplies you need.

Whether you are new to Animas or have been pumping with us for many 
years, we hope you have experienced our commitment to delivering the 
highest level of customer service. I want to assure you that we are 
resuming the level of service and support you have become accustomed to 
receiving from Animas. I thank you for your patience and for being a 
member of the Animas family.


Joe Natale, Director, U.S. Sales, Worldwide Customer Support and 
Clinical Services Animas Corporation

AN11-1317B, B) 2009-2011 Animas Corporation 2011/09 Rx Only.
You are receiving this material because you are a customer of Animas 
Corporation. Click here 

to view the Notice of Privacy Practices for Animas Corporation.

Tell us your communication preferences by clicking here 


Animas Corporation, 200 Lawrence Drive, West Chester, PA 19380
Phone: 1-877-YES-PUMP (1-877-937-7867), Fax: 1-877-331-7300
Email us at: email @ redacted 
<mailto:email @ redacted?subject=comments>

for HELP or to subscribe/unsubscribe/change list versions,
contact: HELP@insulin-pumpers.org