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[IP] Minimed Poor Service
I have a Minimed poor service story that I am still in
the midst of...
I am visiting relatives in a very rural area of
southern Kansas. (Poor cell coverage & nearest major
medical facility is more than an hour drive away). I
packed extra infusion sets for "just in case". Just
in case happened - the very last one that I was
putting in this morning failed (my fault, but it
failed). I called Minimed to help track down another
set. I won't be home until Monday night late.
I was on hold on the emergency line for about 20
minutes. Finally the answering service picked up.
Told me they would take a message & have someone call
me back. I refused to hold & told him to put me
through immediately. He did.
Finally got a rep on the line - she gave me the names
of 3 facilities to call on SUNDAY. None of them were
open. She also told me she would contact the local
sales rep & have him call me. FIVE HOURS LATER STILL
NO CALL BACK!
When I called her she told me that "cell phones don't
seem to be working there!". Okay. Fine.
I just got back from the ER so I could get a bottle of
NPH to get me through the night. (No open pharmacies
on Sunday either). I'll be back in Denver tomorrow
night so I should be okay on MMDI until then.
I still have not received a call from anyone at
Minimed. From my perspective - their pump that I own
doesn't work. Shouldn't they be a bit more interested
in helping me????
C'est la vie. I can hardly wait to have the new
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