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RE: [IP] MiniMed Warranty



I'll never understand why ALL insulin pumps aren't made to be waterproof. Disconnection should be an option, not a neccessity. I have a MM508. I hate it.



 --- On Sat 10/26, Kress Family  wrote:
From: Kress Family [mailto: email @ redacted]
To: email @ redacted
Date: Sat, 26 Oct 2002 11:17:30 -0500
Subject: [IP] MiniMed Warranty

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> Hi all,
> 
> Noah got in a hot tub yesterday with his pump on.  About five minutes 
> went by before he realized he hadn't disconnected.  The pump died as 
> a result.  We called MiniMed (we're still under warranty) and told 
> them what happened.  Since it was his mistake, they are charging us 
> $495 to replace it.  Is that how the warranty works?  If user fault, 
> you pay a fee to have it replaced?  I would really appreciate replies 
> ASAP.
> 
> Thanks!
> 
> Cindy, mom to 16 y/o Noah
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