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Re: [IP] Tandem tslim:x2 Malfunction



The problem is getting in touch with customer service!

On Sun, Nov 1, 2020 at 4:37 PM Henry David <
email @ redacted> wrote:

> The best solution to issues is a few minutes with customer service, if the
> first agent has trouble reaching you, call again and talk to another
>
>
>
>
> Henry David
> Melco Engineering LLC
> PO Box 8907
> Calabasas, CA 91372-8907
>
> email @ redacted <mailto:email @ redacted>
> www.melcowire.com
>
> office  818-591-1000
> fax             818-591-1073
> cell            818-730-7221
>
> > On Nov 1, 2020, at 12:49 PM, Alan Segal
> <email @ redacted> wrote:
> >
> > The manual does not have any info in it, except how to silence the alarm,
> > and to call support.
> >
> > Already thought of going back to my old medtronic but it stopped
> responding
> > to button presses.
> >
> > Thanks for the ideas anyway!
> >
> > On Sun, Nov 1, 2020 at 10:44 AM Liliana Wells <
> > email @ redacted> wrote:
> >
> >> This may be a stupid question, but is there anything about this error
> >> message in the manual?  Better yet, do you have a back up pump that you
> can
> >> switch to while waiting on Tandem?  I am surfing YouTube to see if there
> is
> >> anything that can help you.
> >>
> >> On Sun, Nov 1, 2020 at 1:15 PM Adam Brock <
> >> email @ redacted> wrote:
> >>
> >>> FWIW it's worth it won't matter when you talk to Tandem today. The
> >>> replacement
> >>> pump won't ship until Monday. Their shipping cutoff is 4:00pm Pacific
> >> time
> >>> so
> >>> anything ordered between 4:01pm Pacific Friday and 3:59pm Monday
> doesn't
> >>> arrive
> >>> until Tuesday. b 9
> >>>
> >>> Are there any more details with the error message such as something
> >> about
> >>> the
> >>> cartridge?
> >>>
> >>> -----Original Message-----
> >>> From: email @ redacted <
> >>> email @ redacted>
> >>> On Behalf Of Alan Segal
> >>> Sent: Sunday, November 1, 2020 12:01 PM
> >>> To: ip <email @ redacted>
> >>> Subject: [IP] Tandem tslim:x2 Malfunction
> >>>
> >>> My X2 has a malfunction error of 12-0x2071 .
> >>> I tried turning pump off, and restarting it twice - seems OK for a
> while
> >>> (of
> >>> course itsaid I had to load a new cartridge, and waste 10 units fill
> >>> tubing.
> >>> insulin came out of tube. Went to sleep, only to be woken up by
> >> malfunction
> >>> again a little while later.
> >>>
> >>> I was on waiting for tandem tech support yesterday, got tired, pressed
> 1
> >>> for
> >>> callback, and entered my phone #. Call never came.
> >>>
> >>> Today I sat waiting for "support" over 42 minutes, finally pressed 1
> for
> >>> callback, I'll see if anything happens.
> >>>
> >>> Never had this problem with medtronic, always got a person within 2-3
> >>> minutes.
> >>>
> >>> Has anyone else ever had the malfunction code - do you know what  was
> >>> wrong?
> >>> Donate with every purchase http://smile.amazon.com/ (select your
> >> charity
> >>> =
> >>> Insulin Pumpers)
> >>> .
> >>> Donate with every purchase http://smile.amazon.com/
> >>> (select your charity = Insulin Pumpers)
> >> .
> >> Donate with every purchase http://smile.amazon.com/
> >> (select your charity = Insulin Pumpers)
> > .
> > Donate with every purchase http://smile.amazon.com/
> > (select your charity = Insulin Pumpers)
> .
> Donate with every purchase http://smile.amazon.com/
> (select your charity = Insulin Pumpers)
.
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