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[IP] frios musty odor?

I used a frio over the summer.  It worked very well to keep my insulin cool.  
The problem I had was that it smelled musty.  I have it 90% dry now and it 
 still smells musty. I emailed frio and explained the problem and they responded
with a detailed production on how I could wash it to get the odor out.  Has 
anyone had this problem?

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