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RE: [IP] Problems with Disetronic, anyone?

I had to weigh in on this one!!
I LOVE MY H-tron plus (both of them!)  I've never had a problem and have NEVER EVER EVER! had anything but 110% excellent customer service!  The first week or two that I had my pump I was at my husband's hockey game about 30 minutes away from home and I started getting an alarm.  I went into panic mode since it was so new and forgot the steps of how to figure things out on my own.  I grabbed the pay phone and called the 1-800 number and a service tech (or whatever they are called) walked me through every simple step of figuring out that the alarm was b/c I had run out of insulin:-)  She didn't give me any attitude about not being able to figure it out on my own.  Just helped me until I knew what the deal was.
I've never had any problems with the quarterly delivery of my pump supplies! Always there and always on time!  Never had any problems with any of my pump supplies themselves either!  Always top notch quality!
-----Original Message-----
From: email @ redacted [mailto:email @ redacted]
Sent: Wednesday, November 13, 2002 2:10 PM
To: email @ redacted
Subject: Re: [IP] Problems with Disetronic, anyone? 

<PRE>Hello, I have a Disetronic H-tron plus and love it. I have only had one 
problem but it was my fault. The staff at Disetronic are wonderful .          
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