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Hi RoseLea,

Don't call the "800" number on the back of your pump to
replace the SoftClix.  The pump is made by a completely
different company.  You should be able to find an "800"
number for Roche somewhere in the packaging that came with
your SoftClix.

Good luck.

--- RoseLea <email @ redacted> wrote:
> Dawn, if your SOFTCLIX is malfunctioning, call the 800
> phone number on your
> pump.  Roche has always been good about replacing
> defective equipment.  I
> also have the SoftTouch, and they've replaced it 4 times
> already when it's
> broken.  Call them, they'll send you a new one with a
> prepaid label to
> return the old one to them.
> RoseLea

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