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RE: [IP] re: is this legal



We too were declined when we went to refill ElaMax. I called our insurance
company (The Guardian) and they called the company. ElaMax, according to the
manufacturer, is prescription. The Guardian's computers had it wrong.

Of course, the customer service rep was powerless to remedy the problem.

Jeff Hitchcock - email @ redacted
Children with Diabetes - http://www.childrenwithdiabetes.com

-----Original Message-----
From: email @ redacted [mailto:email @ redacted]On Behalf
Of email @ redacted
Sent: Friday, November 05, 1999 6:05 PM
To: email @ redacted
Subject: [IP] re: is this legal


Pam - this was the first time I tried to get ElaMax 4%, and got turned down.
Hard to believe that it would be considered OTC and not the Emla 2%, which
we've been using.  But things aren't always logical.  Maybe I'll ask
pharmacy
if the Emla 2% is covered.  Weird.  Holly
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