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Re: [IP] Paradigm

Sarah, I attended a pump support group meeting last month that was put on by
Minimed. They newer 2.0 versions (press escape and scroll down to see what
version it is) have the updated soft ware. The pump rep said they would
exchange them if those alarms happen. I know it is a bummer but it sounded
like MM is standing behind them and exchanging them. Sharon B
----- Original Message ----- 
From: <email @ redacted>
To: <email @ redacted>
Sent: Tuesday, May 20, 2003 10:50 AM
Subject: [IP] Paradigm

> Just thought I would let everyone know.  I have been on the Paradigm for 3
> months now and got my first error message today.
> The famous E21 code.  It erased everything in the pump.  I put a new
> battery in it reset everything and of course had to run out the door to
> to work on time.  When I got to work I called the Minimed help line ASAP.
> I was on the phone a total of 6 minutes.  They apologized for the error
> told me they would send me a new pump for delivery tomorrow A.M.
> I was very disappointed in getting the error message so soon, but was very
> impressed with the service I got in the phone call.
> Just my opinion!!!
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