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Re: [IP] Paradigm Upgrade

email @ redacted wrote:
> Date:          Thu, 16 May 2002 11:49:14 EDT
> Subject:       [IP] Paradigm Upgrade
> To:            email @ redacted
> Reply-to:      email @ redacted
> I just got off the phone with Minimed.  This upgrade program has not
> been well thought out.  I was under the impression that any boxes of
> unopened supplies that we have at the time of upgrade will be traded
> out.  The woman I spoke to today says no.  Any supplies that I have
> for the 508, if I choose to go with the upgrade, I'm stuck with. 
> I've been using all my samples and onesy twosy infusion sets, so
> that I don't get stuck with opened boxes of supplies.  Now I'm being
> told that Minimed isn't going to take any of this back.  What if
> someone has placed a regular order for supplies because they are
> uncertain about whether they are going to take the upgrade, then
> what.  Sorry I'm ranting, sounds like a scam to me.  They won't take
> back the 508 supplies, but we're forced to order Paradigm supplies
> if we take the upgrade. 

I checked with Minimed management and they confirmed that the person 
you spoke with is misinformed. There policy IS to accept 
returns of unopened supplies for the 50x series when you upgrade to 
the Paradigm. Corrective action will soon trickle down to the 
appropriate place.

email @ redacted
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