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Re: [IP] Tandem, Dexcom & Medicare



Hi, 
 I buy Dexcom from Dexcom and Tslim supplies from a distributor. I am on
Medicare and have had no serious problems. Customer service is good when needed.
Irv 

Sent by Irv

 > On Mar 8, 2018, at 9:29 AM, Nancy Bruns
<email @ redacted> wrote:
> 
> Ibm on Medicare with the t-slim and dexcom.  They do make me buy from a
> supply house, but that hasnbt been a problem.  The customer service with
> both tandem and dexcom has been outstanding.  Ibve had a couple of minor
> issues which they have responded to immediately, even in one case have
> replaced the device.
> 
> On Wed, Mar 7, 2018 at 6:21 PM KGuilbault <
> email @ redacted> wrote:
> 
>> Let me start by saying my current pump supplies (from Medtronic) are
>> covered
>> by Medicare Part B. My pump is out of warranty and I'm seriously
>> considering
>> a Tandem t:slim X2 pump. Since Medicare also covers the Dexcom CGM, I'm
>> also
>> thinking about starting that monitoring system as well. With this as
>> background, here are my questions. First, can I buy my supplies directly
>> from Tandem & Dexcom, or will Medicare make me buy from one of the national
>> supply houses? Second, how receptive & accommodating is the Customer
>> Service
>> staff at Tandem & Dexcom when Medicare is the payer? Are they as onerous to
>> deal with as Medtronic?
>> 
>> 
>> 
>> Ken
>> .
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> .
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.
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