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RE: [IP] cozmo pump recall

Have you asked them what the cost of repair would be?
Sounds like it is just a case replacement problem.

John S Wilkinson
Rome, NY

-----Original Message-----
From: email @ redacted
[mailto:email @ redacted]On Behalf Of suzanne watts
Sent: Monday, March 30, 2009 6:04 PM
To: email @ redacted
Subject: Re: [IP] cozmo pump recall


 Do you have home owners or renter's insurance? Many of these policies will
cover a damaged or lost pump when the pump company won't. Then you are just
looking at a $250 or $500 deductible to get a new pump (these are typical
deductibles, yours may be more). Just an idea....


From: Veronica <email @ redacted>
To: email @ redacted
Sent: Monday, March 30, 2009 4:21:19 PM
Subject: Re: [IP] cozmo pump recall

I got my letter today. I feel like I've been kicked in the  stomach. I am
using a pump (cozmo) that will be 6 years old in April. I have a newer pump
but my  pup  chewed it so that I can't get the cap on that holds the
cartridge in. Smith will not honor the warranty because of the way it was
broken.  Now I'm going to hope my old pump will hold out for anther 4 yeears
I am really  depressed about the  whole thing and want to pull the dogs
teeth.arrrrrh. I'm having a pity party and everyone on the list is invited.
Party  will last 24 hours if not less. Thanks for listening. Unfortunately I
willl have to go back to MDI yuk and have toleave this w onderful list.
T1 32 years and counting.

-------Original Message-------

From: email @ redacted
Date: 3/27/2009 7:53:50 PM
To: email @ redacted
Subject: [IP] cozmo pump recall

Dear Joanne,  I also called about the replacement pump from the  recall.  We
signed up in December when the notice first came out because my  son does
the extended boluses etc. ( they also called us about the  issue) and I didn
want him to have any confusion about the data because  of the flaw in the
software. I checked in February to see what was taking  so long and they
  then than they were sending replacements out as they came available.
even though we had listed that he did use the affected  features, they had
listed as not using them, which put him further back in  priority.  They
  changed that for me and were on a higher priority list. When the
out on Wednesday I called to see how that affected  the replacements.  They
said the replacements would still be made, but had  no idea when we could
expect it. This has been my only disappointment in  the 6 years he has been
  pumping, as I don't feel comfortable with him using these features until
we get
replacement.  Our rep. was great, service  great, excellent pump, love the

He still has three years on this pump and I am hoping for a buyout or new
pump coming out before we have to make a decision.  He needs a 300 unit
cartridge so Animas is out and he hates the way the Minimed works.  I am
discouraged because we had been looking forward to the integration with the
  Navigator which we decided to purchase out of pocket last year and I feel
  will be taking steps backwards in our choices if no new pumps are added to
competition.  What a waste of great technology.

Alida Lyman

Andrew, cozmo 2003, Navigator 2008

In a message dated 3/27/2009 7:03:03 P.M. Eastern Daylight Time,
email @ redacted writes:

Date:  Fri, 27 Mar 2009 08:40:49 -0700
From: "R & J Milo"  <email @ redacted>
Subject: [IP] Cozmo Recall Update  ...

I called Smiths today to find out the status of my replacement pump  from
recall.  They received my request on 2/2/09 . have no date  for when they
will replace the pump, as there is no medical urgency . and  just say that
they will replace it "sometime".  I was "assured" that  this recall will be
satisfied, having nothing to do with yesterday's  announcement.

Has anyone received their replacement on  this recall?

.. joanne (Cozmo since 2004, real unhappy at the  news)

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