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Re: [IP] Re: Paradigm problems
- To: email @ redacted
- Subject: Re: [IP] Re: Paradigm problems
- From: Robert Spier <email @ redacted>
- Date: Sat, 29 Mar 2003 10:31:24 -0800
- Reply-To: email @ redacted
- User-Agent: User-Agent: Wanderlust/2.10.0 (Venus) XEmacs/21.4 (Military Intelligence)
> Third, I got an E21 without any warning. No "low battery", no "NO
> POWER". It just went straight to E21 out of the blue, for no reason.
> Don't tell me that an E21 is "no big deal". Minimed thinks it is, and
> so do I if my pump just spontaneously "shuts down" and loses all
> settings. 8 months problem-free and then this. Not good.
I just went through a similar scenario. Had a E21 two weekends
ago. Ignored it. Last weekend I had a NO POWER error (while
driving a dog from one vet to another) -- popped the battery out
at a stoplight and put it (same battery) back in and all was good.
But obviously that wasn't correct.
I like my first pump, which had worked flawlessly for 8 or 9
months but decided to call MM anyway.
The customer service rep was very nice about it, and immediately
wanted to replace it because of the E21. Plus - he said that the
battery trick I did shouldn't have worked.
I asked him about all the failures some people were reporting, and
about my pump, and he gave me (probably the company line) about
these devices operating 24/7, without any maintenance, etc. As a
software developer, it made sense to me. Hardware is even harder
than software. Shit happens.
Two days later my replacement pump arrived. It's refurbished -
it's got a lower serial number than my original -- but it looks
nicer. What's old and what's new? I can't tell. The case is
Do I care? Yes. It worries me that this piece of electronics
that I am dependent on can potentially fail.
But the fact that MM was happy to replace it in a heartbeat makes
me feel ok. They stand behind their product. It's impossible to
guarantee perfection out of any electro-mechanical device -- they
just have to do their best.
When I write (and use) software -- I'd much rather a program put
up a big flashing error message "SOMETHING UNEXPLAINED WENT
WRONG. CALL TECH SUPPORT" (i.e. "E21") instead of just silently
corrupting my data.
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