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[IP] Pumpco pre Customer Service
At the urging of my endo, I began last month researching insulin pump
therapy. I joined the list here in hopes of hearing what problems are
lurking for a future pump user. I thought I would add my impressions of
Disetronic and Minimed from this outsider's POV.
On Feb 6, I requested pump info from both companies via their websites. I
then waited 10 (!) days and recieved via fedex and ups on the same day video
tapes and information packets from both companies. I know that demand should
be high for this, but a ten day wait for information does not encourage a
warm fuzzy feeling about something that will be attached to you.
One week later, I received calls from Disetronic's patient advocate, who
politely answered my questions and scheduled a call from the Maryland
representative. The next day, the rep called and we discovered that since I
saw an endo in Virginia, I would be passed to that rep. Same day, he calls
and we schedule an appointment. This man lives about 70 miles from my home,
yet he arrived after dinner to show me his pumps, and he even had a MM508.
After about 90 minutes, I encouraged him to go home as I knew the length of
his drive. I think he would have stayed all night if I had questions.
Today, March 7, MM calls and verifies my insurance and says that a rep will
be calling soon. At this point, I do not think that I need to look at the
pump if I can infer from this service that a potential customer is given 30
days or more prior to even communicating. Just does not feel right, and with
some of the posts I have read here, I think that I do not need to deal with
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