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Re: [IP] Minimed customer service



Thanks CJ for the info, also doesn't Disetronic give 2 pumps? I have already
talked with Cust   Servicen@ Distetronic, EXTREEEEMMMLY helpful, the guys from
mm haven't called me back??  Thanks again.  Nancy.


CJ Ferry wrote:

> Nancy:
>
> I have had several bad experiences with Minimed, so here they are in order:
>
> 1.  My local Rep is almost impossible to get in touch with.
>     So much so that not only I, but many of the other
>     Minimed users in my area wished we had another rep.
>
> 2.  When ordering supplies through Minimed, I have had to
>     wait from 14 days to 6 weeks for delivery.  The excuse
>     given was that, they needed their insurance department
>     to verify the insurance information on each order.  When
>     talking to the Minimed Insurance Rep, she advised me
>     that this was not true, my insurance company had
>     approved a year worth of supplies and as such, they
>     should have been shipped.  Hence, if the right doesn't
>     know what the left is doing and the left is lying, I
>     don't think I need to deal with the company.
>
> 3.  Upper Management, CEO, CFO and otherwise fail to answer
>     calls or other forms of inquiry and redirect the
>     questions or calls back to those sub-ordinates who could
>     not appropriately answer the questions the first time
>     around.  I hate being redirected!
>
> On the lighter side, because I do believe in giving credit where credit is
> due, the actual technical support area, you know the number you call when
> your pump is acting up or when the tape on your infusion set fails, is
> excellent, they tend to be more consumer oriented than the customer service
> sector, funny isn't it!
>
> I answer this to the list, not to bash Minimed, but to explain my reason for
> dissatisfaction.  Both devices are excellent and each has something that
> each consumer wants or needs, it is all a MATTER OF PREFERENCE.
>
> Just my two cents!
>
> CJ
>
> ----------------------------------------------------------
> Insulin Pumpers website http://www.insulin-pumpers.org/
> for mail subscription assistance, contact: HELP@insulin-pumpers.org



----------------------------------------------------------
Insulin Pumpers website http://www.insulin-pumpers.org/
for mail subscription assistance, contact: HELP@insulin-pumpers.org