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RE: [IP] Minimed customer service
I have had several bad experiences with Minimed, so here they are in order:
1. My local Rep is almost impossible to get in touch with.
So much so that not only I, but many of the other
Minimed users in my area wished we had another rep.
2. When ordering supplies through Minimed, I have had to
wait from 14 days to 6 weeks for delivery. The excuse
given was that, they needed their insurance department
to verify the insurance information on each order. When
talking to the Minimed Insurance Rep, she advised me
that this was not true, my insurance company had
approved a year worth of supplies and as such, they
should have been shipped. Hence, if the right doesn't
know what the left is doing and the left is lying, I
don't think I need to deal with the company.
3. Upper Management, CEO, CFO and otherwise fail to answer
calls or other forms of inquiry and redirect the
questions or calls back to those sub-ordinates who could
not appropriately answer the questions the first time
around. I hate being redirected!
On the lighter side, because I do believe in giving credit where credit is
due, the actual technical support area, you know the number you call when
your pump is acting up or when the tape on your infusion set fails, is
excellent, they tend to be more consumer oriented than the customer service
sector, funny isn't it!
I answer this to the list, not to bash Minimed, but to explain my reason for
dissatisfaction. Both devices are excellent and each has something that
each consumer wants or needs, it is all a MATTER OF PREFERENCE.
Just my two cents!
Insulin Pumpers website http://www.insulin-pumpers.org/
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