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[IP] pump clips

 I think it matters who you get on the phone when you call Minimed. Some reps I
guess are a lot nicer and more willing to send you something out free. I guess I
should have told the lady when I called that I'm on their direct mailings every
3 months...but I'm sure she would have known that just by looking at my records.
I mean she did know that my clip broke after 7 months of use..guaranteed for 6
months. That's why I didn't reorder one from her. Every 3 months I get my
supplies...in the hundreds of dollars spent on them...you would think that a
little clip would be included at no charge. Somewhere along the way, companies
have lost the "customer service". How much do you think that clip costs them

Liz Wrote:

The last time I ordered pump supplies from MiniMed I told the 
representative that I also needed a new clip.  She offered to send me one 
for free and I just received it.

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