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Re: [IP] Re: insulin-pumpers-digest V11 #21



email @ redacted wrote:
>
 > I had a negative experience with Animas this morning. After using the pump
for
> six
>  years, this is the first time I had this response. I would like to know if
> others had
>  similar phone encounters. I telephoned for help because I was away from home
> and did not
 > have convenient access to a computer. I had to check to be certain that the
way
> I was
>  installing the battery was correct. I was forced to listen to the repeated
> phone
 > messages without getting a live person. I know it was a 14 minute wait
because
> I was in
 > front of the digital clock on the stove. I hope this is not becoming the
usual.
> .
>   
I've never had to wait that long to be helped by Animas, but that 
doesn't mean it couldn't happen.
.
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