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Re: [IP] Question for Animas Users

At 01:37 PM 6/3/2006, Beverly P White wrote:
>I am sorry this has happened to you but still wonder why you
>don't call when it says "call service" as it is just possible that 
>you would not
>have a continuing issue if you did...........Animas cannot help you if you do
>not let them.........I have always found them to go above and beyond what is
>   Bev

Bev, I have called Animas.  I called them the FIRST time it 
happened.  They just told me to do what I've done, remove the battery 
and put it back, remove the cartridge, rewind, reload, reprime.  I 
called them the THIRD time and they sent me a new pump, AFTER 
recording the alarm history information.  I didn't call them the 
FIRST time with the SECOND pump because I knew what to do.  I did 
call them the SECOND time with the SECOND pump and they really didn't 
want to send me another pump until it happened a THIRD time with the 
SECOND pump.

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