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[IP] Re: pump customer service

>I have been a Mini-Med user since '92 and have *never* had to pay one thin 
>dime for postage, an envelope, nor a trip to the P.O. to return anything 
>whether it be a pump, infusion set that was kinked, or whatever. Always a 
>return ppd envelope or container was provided and it was picked up by UPS 
>or FedEx at my door or I placed it in my home mailbox. On the occasions I 
>have had to mail them something that wasn't being returned after receiving 
>a replacement, I waited for the mailer to come to me that was sent with 
>handwritten #'s on it and prepaid as well. My previous pump experiences 
>were with CPI/Lilly and I never paid anything on returns with them either. 
>YMMV (~_^) @ \(/ Jan (63 y/o, T-1 11/5/50, pmpg 8/23/83) & Bluda Sue 
>(MM507C 3/99)

And I had to pay $15.00 postage to return my H-Tron Plus to Disetronic 
because it had developed some hairline cracks near one of the buttons.

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