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RE: [IP] MiniMed --ordering



Wow,
I put an order online in on Tuesday this week.
On Wednesday morning I got a call from the rep who wanted to confirm my
order because they are still fixing some bugs with the online page.
Today I got an email from the online rep telling me that the supplies had
been sent out yesterday and gave me a fed ex number.  They also had to call
my endo and that was cleared up very quickly.  Is it possible the endos
office is sitting on the phone calls?  I had a horrible time getting through
to my last endo and dropped him because of that. 

That or maybe we deal with different reps when we call because of location?
That seems kind of silly since we call the same 800 number.

hmmm....

-- Sherry

-----Original Message-----
From: Amy Martin [mailto:email @ redacted]
Sent: Friday, June 16, 2000 1:16 PM
To: email @ redacted
Subject: [IP] MiniMed --ordering


Ok
 I did order a week ago, supplies. Nice timely service
they called Monday were just waiting for my endo to
fax them back adn then they owuld ship my supplies.
Well, I thought I would decresae my order so that I
can order some rapids in addition--I call, first off
the girl who had been handling it was off, no biggy,
so I talk to someone else..who finally pulls my name
up..nope, heard nothing from the doc....big whoop! Do
they not follow up? She suggested Ic all my endo but
supposedly they're great insurance reps don't keep
following up..talk about crap! When I ordered last
week I specifically ASKED If I needed to do anything
and the lady SAID they would take  care of all of it.
 I'm leaving it alone till Tuesday adn then letting my
mom call. I can't order my Rapids until the MM order
has been processed, I purposedly ordered early b/c I
always have probs when MM fills an order (THEY HAVE
NEVER GOTTEN A SINGLE ORDER RIGHT, NOT EVEN WHEN THEY
SPELL IT OUT BACK TO ME!). The good thing was I could
change my order since it won't be shipped till they
hear from my doc (who knows how long that will be) but
I just thought they were supposed to follow up more
than put it in the computer nad leave it! GEez! Right
now I'm not in a major rush, but in 3 weeks I am gone
for a month and had better have a PERFECT order from
MiniMed without ANY mistakes!
 Amy

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