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Re: [IP] Out of Warranty Pump Coverage

Dropping your pump is probably considered normal wear and tear.  Dogs 
trying to eat pumps is not.

Antonio in LA,Age 40, Type 1 since 1993
MiniMed Paradigm 515, OneTouch Ultra, MiniMed Carelink and PAL software

Doug - IP wrote:
> That Sucks 
> So If you drop your pump and it breaks the warranty is void ?
> Im not sure how my dogs would ever get a hold of my pump to chew on it but
> that's another email ....
> -----Original Message-----
> From: Meghan [mailto:email @ redacted] 
> Sent: Friday, July 07, 2006 8:22 PM
> To: email @ redacted
> Subject: Re: [IP] Out of Warranty Pump Coverage
>  My experience with MM has been this: I had an issue with my dog chewing up
> my
> pump, which voided the warranty and when I asked them what they could do for
> me,
> they said nothing. To look at my pump and tell me it was damaged beyond
> repair
> would have been USD 500, and then the repairs would have been on top of
> that. I
> spoke with everyong from the CS rep to the vp of cs. All they said was
> tough,
> you broke the pump, you have to get a new one. They were unwilling to even
> let
> me rent one till the new purchase was complete. I called my endo in a panic
> and
> he had me call a woman who was the local pump rep for disetronic. She let me
> borrow a disetronic pump till I could get my new one. I vowed never to deal
> with
> MM again.
> I do not wish to start a pump war.  YMMV. 
> Good day to you!
> Meghan
> Sent from my BlackBerry wireless handheld.  
> -----Original Message-----
> From: Antonio <email @ redacted>
> Date: Thu, 06 Jul 2006 13:25:57 
> To:email @ redacted
> Subject: [IP] Out of Warranty Pump Coverage
>  From what I've read here, MM won't let you go without a pump, even if 
> you are outside of warranty and a problem occurs.  So, I wouldn't sweat 
> the small amount of time between the warranty expiring and getting your 
> replacement pump.
> Antonio in LA,Age 40, Type 1 since 1993
> MiniMed Paradigm 515, OneTouch Ultra, MiniMed Carelink and PAL software
> Patience Boyd wrote:
>> My other problem is how HPHC won't allow Minimed to start the 
>> replacement process until the 4-year warranty has expired, so I'm 
>> going to be with an out of warranty pump for however long the approval 
>> process takes.  I can understand that they don't want to buy things 
>> early, but you would think a reasonable system could allow for 
>> starting replacement paperwork at month 47 out of a 48 month expected 
>> product lifespan.
>> I'm on tenterhooks for the next two weeks.
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