[IP] MiniMed..What Next!
I have encountered a very interesting but irritating problem today. I
received a letter via UPS from MiniMed. I ordered supplies yesterday and
figured that the UPS guy was delivering them, but it was this letter.
The letter stated that I could no longer purchase supplies from MiniMed
(either by private payment or though insurance) until I returned THREE
MiniMed 508 pumps that I have. They stated that I have four MiniMed 508
pumps under my name/account and until the account is settled, I would have
no further access to ordering supplies. First, I have ONE pump, not three
extra like they stated. Gee, I don't really want the MiniMed pump that I
have, let alone three extras!!
I called Minimed and after almost a three hour phone discussion, including
talking to department supervisors, technicians and such, they said that I
was still responsible for the three pumps...even though I have never laid
hands on them! I returned my original pump once when it completely died and
upon receiving a replacement promptly returned the other to customer
service. I called MiniMed to confirm that they received the pump and they
stated that they did. This is the ONLY replacement pump that I have had. I
explained that to them, but they were rude. They further insulted me by
asking if I had them "laying around the house". This is not the first time
they have messed my account up. I received a Paradigm 511 two months ago
out of the blue. I called and questioned this and they stated that it must
have been a FedEx mistake.
So, my question is, has anybody else had this happen to them while dealing
with MiniMed? And if so, how did you get the situation resolved? And how
difficult is it to get infusion sets from another insulin pump company such
as Disetronic, etc...even though you have a MM pump? I thought about trying
a mail order Rx company, but didn't know if this would work. Any
This is one situation that has caught me off guard and left a very bitter
taste in my mouth. I received another call from MiniMed a short time ago
and they "thanked me for taking the time to resolve the issues at hand and
informed me that they didn't realize that I was a doctor." I stated to them
that it shouldn't matter if I was a raw sewage treatment plant worker or a
doctor, that everyone should receive the outstanding service. They had no
answer to that one.
Any one have suggestions?
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