[Previous Months][Date Index][Thread Index][Join - Register][Login]
[Message Prev][Message Next][Thread Prev][Thread Next]
Re: [IP] Minimed 508 challenge
> Subject: Re: [IP] Minimed 508 challenge
> I DID call minimed, several times in fact, spoke to different
> people... and I
> guess they were still wrong. Or not wrong, exactly, just
> didn't tell me the
> whole truth. I am really getting frustrated with the whole
First - your mileage may vary...
I've been meaning to follow up on this for a couple of weeks ago. Seems
like a good time to do so.
I had the exact same issues, plus issues around not using the 'oldest'
boxes before the newest.
After months of getting inconsistent answers, the final answer seemed to
be: no exchanges of supplies older than 30 days. So - I was just about
to cancel the upgrade. Wasn't worth it vs. losing more than a 1000
dollars in supplies.
About 10 days before my scheduled exchange date, I got a call from
somebody at the Next Step program. I believe the call was to make sure
I had supplies in hand for the training date. Told her that I was
considering canceling my exchange because of my supply issue - and at
the end of the conversation she offered to see what she could do. I
also told her I felt this was a customer goodwill issue - and by not
allowing the exchange of the supplies, Medtronic was sacrificing *much*
customer goodwill with both me, and other existing or potential
Well - wouldn't you know - got a call from somebody the next day asking
for details (lot #s, etc) on the items I wanted to exchange. They gave
me a return# over the phone. I packed up all of my unopened extra
supplies, and sent it away. The woman from the Next Step program called
me back and asked if everything was taken care of - I said I was happy
with the outcome and thanked her. About 10 days later I got my Paradigm
In the end, I'd sum up the experience as being very frustrating - a
feeling that Minimed (aka Medtronic) had never caused in our 5 year
relationship. They did do the right thing, but it certainly took much
effort on many people's part to make it happen. So - thumbs up for the
eventual outcome, but I'll always remember how much effort it took to
get it to happen. That's something I'll think a bit about when I
eventually exchange my nice blue Paradigm for whatever comes next.
BTW - I've really learned to like the Paradigm vs. the 508.
for HELP or to subscribe/unsubscribe, contact: HELP@insulin-pumpers.org
send a DONATION http://www.Insulin-Pumpers.org/donate.shtml