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[IP] MM tubing response
I received the following letter on July 25.
"I want to thank you for your letter informing MiniMed of your feelings on
the infusion set packaging. This is an issue that I have been addressing
for some time. I want you to know that this is not a quick fix. It is a
timely issue with Manufacturing and Regulatory for various reasons.
What is the best option for packaging infusion sets? 1. One site per one
tubing 2. Two sites per one tubing 3. One site per one tubing plus
extra sites 4. Sites separate and tubings separate
I want to inform you of anoption that may help your situation now. The
silhouette is also packaged in a combo set with 5 complete sets plus 5 extra
sites (MMM-372 and 374).
I want to thank you again for your interest in this issue. If you need
anything, please feel free to call me at 800-933-3322. Sincerely Neal Smith
email @ redacted"
END OF LETTER
Business card enclosed says "Assistant Product Manager"
What do you think, pumpers?
My response is #1 - What are the Regulatory Issues??
#2 I have been using the MMM 372 combo pack since it came out (several years
#3 My personal feeling is that customers (us) should be trusted to purchase
sites (cannulas) and tubing seperately. He makes it sound like someone has
to make a decision for us on what is best for our bodies. I believe that
each and every one of us pumpers are capable of making the right decision
about how and when to change sites, like we really want those bad sites and
Of course, I will let him know how I feel, that's never been my weak spot.
Hopefully, each of you that uses silhouettes will also speak out.
To all of you who sent tubing in, let me know if you got this letter.
At least somebody is listening.
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