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[IP] I'm So Mad at Disetronic!
I'm so aggravated right now, I could scream. I went swimming a week
ago and got an 07 alarm about 20 minutes after getting out of the
water. I took out the batteries and did what I've been told to do,
and it cleared up. However, I got 2 more 07s later that afternoon. I
looked carefully and can see a crack in the 3 battery chamber. So I
called D., and they say to send it in.
Then today, I got an 03 alarm on my back-up pump, get a new battery,
put it in, tighten it, and hear a slight crack. I look, and, sure
enough, there is a crack in *this* pump's 03 chamber as well! I don't
know if tightening the battery caused it or just brought it to light.
Either way, I know I can't go in the water with it--and we're LEAVING
ON VACATION on Tuesday! Argh!
So I call D. and the answering service woman says she can page a tech
person. I decide, well, okay, I better confirm that I can't go
swimming (the bad news isn't sinking in easily). The D. tech person
calls back, I explain what's happened,then she says to me, "Is there
a question for me in all this?" She says, no, this pump can't be
taken in water.
Well, okay, I guess that was my question, but it seems like she might
have been a little nicer about it. I have two of their pumps with
cracked cases--and I always use the hard protective case that clips
on my belt, so WHY are they broken? If me tightening the battery can
crack a case, that's not quality.
Am I wrong to be so aggravated? I might as well have a MiniMed if I
can't use the darn pump in water. I guess I'm mad because I feel let
down, these pumps shouldn't both be broken. If I'd been dropping them
or something, that would be different.
Sorry to whine and vent. Anyone have suggestions? I have a MM blue
sports case with a zipper. Is that the one that's supposed to be
waterproof? I guess I could disconnect, although I wear a one-piece
suit and sticking my hand up my bathing suit leg hunting for the
tender isn't my idea of ladylike behavior. :-)
Any suggestions, hints, or calming/relaxing suggestions would be
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