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[IP] getting supplies- venting
We got some supplies sent today, and of course
it was wrong- again. Every time we have ordered supplies we have had a
problem. I just don't understand it, are these people that stupid???
I talked to the lady on the phone yesterday, and asked for a 2 month supply of
prep wipes, reservoirs, and infusion sets. She explained to me that the
insurance company will only let them send 1 month at a time now-new
policy. I said that we were going on vacation soon and I would run out
while we are away, so she agreed to send 2 months this time only. I also
ordered IV3000 tape, but she said my insurance company won't cover that.
Well, my mom called Cigna today and they said it is a mistake and they do cover
it, so she then called the supply place back and the lady said she would send me
10 right away because she can only send 1 month supply. First of all, I
use more than 10 in a month, and secondly, yesterday she said she would send 2
months. Also they never sent the wipes. Does anyone else have these
kind of problems with their supply companies? It is Cigna HMO, so I am
sure we can not go through another company. I can't imagine having to go
through this every month now. Not to mention getting insulin at the
pharmacy every month, and testing supplies from a third place every 3
months. As if I don't have enough to worry about?? Sorry guys, I
just needed to vent. Hopefully it will get better.