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Re: [IP] Silhouettes

Sam -  I was SO annoyed I did ask for a supervisor - she gave me the same
story!  But I didn't think to call my local supplier - thanks! for a good
idea!  I will be on the phone with them tomorrow!  It seems SSO unfair -
doesn't it?  They're in pristine condition, in their original packaging, and
MM knows, because I've been on the phone with THEM when the sets have
failed!  They told me they could hear the pump beeping over the phone.  It
goes off like a British air raid siren when delivery isn't working - loud
and constant!  Thanks fo your response!

-----Original Message-----
From: Sam Skopp <email @ redacted>
To: email @ redacted <email @ redacted>
Date: Tuesday, July 06, 1999 10:07 PM
Subject: Re: [IP] Silhouettes

>At 06:44 PM 7/6/1999  Jane B Reese wrote:
>>I also called MiniMed and asked to exchange my softsets for silhouettes,
>>they refused!  I told them
>>I had the starter sets of some of each, and how the softset had failed
>>times in three weeks, and how
>>the alarms went off.  They outright refused!  They said even if they were
>>unopened, that I had had them 30 days and they would NOT take them back,
>>exchange them either!  So my advice if you're just starting on the pump,
>>get a FEW of each and try them!!  Be very sure, becuase those infusion
>>are EXPENSIVE!!!!
>Did you talk to your sales rep?? Sometimes they can finagle things when the
>standard support people won't. Also try asking for a supervisor if you try
>calling MM support next time. Often they can make decisions that the people
>on the line cannot.
>Let us know what happens.
>Insulin Pumpers website http://www.insulin-pumpers.org/
>for mail subscription assistance, contact: HELP@insulin-pumpers.org

Insulin Pumpers website http://www.insulin-pumpers.org/
for mail subscription assistance, contact: HELP@insulin-pumpers.org