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RE: [IP] MEDTRONIC is failing big time!



-----Original Message-----
 From: email @ redacted
[mailto:email @ redacted] On Behalf Of Liliana Wells
Sent: Friday, January 11, 2019 11:53 AM
To: email @ redacted
Subject: Re: [IP] MEDTRONIC is failing big time!

Thanks for the information, Edward.

 On Fri, Jan 11, 2019 at 12:38 PM Edward Hopf
<email @ redacted> wrote:
>
  > Medicare has 10 companies that you can get your diabetes supplies. I have
had
> the run around with Medicare. My pharmacist figured out what was going 
> on and told me how to get my supplies. I personally deal with CCS 
> medical. Great company to deal with. I hope this helps out on Medicare.
> Edward Hopf
>
> Sent from my iPhone
>
>  > On Jan 11, 2019, at 8:21 AM, Bill Schenck 
> <email @ redacted> wrote:
> >
> > I am on Medicare and recently switched from Animas Ping to Medtronic 630G.
> > I got my Animas pump supplies from a Medicare supplier (CCS 
> > Medical). Can we get Medtronic supplies (reservoirs and infusion 
> > sets) from 3rd party suppliers, or do we have to go through Medtronic?
> >
> > Overall, CCS has been pretty easy to deal with. I'd prefer to stay 
> > with them if I can.
> >
> > Thanks.
> >
> > Bill
> >
> > On Thu, Jan 10, 2019 at 8:18 PM Kathleen Kienle < 
> > email @ redacted> wrote:
> >
> >> Ok there has been any responses to my original email about 
> >> Medtronic is failing big time which confirms my problems. Where is 
> >> Medtronic? We have to send these emails to them in bulk. How can 
> >> this be done? Even if Medtronicb s does not care about this, there 
> >> reps have to care. Please send thes emails to their reps. If we do 
> >> not order new pumps from them, the reps make less money. Help 
> >> pleasep  "
> >>
> >> Sent from my iPad
> >>
> >>> On Jan 10, 2019, at 6:36 PM, Sharon Wollschlager
> >> <email @ redacted> wrote:
> >>>
> >>> I am also on Medicare and had much the same experiences with Medtronic.
> >> Their
> >>> customer service was awful. My MD would tell me that all necessary
> >> paperwork
> >> was
> >>> faxed to Medtronic. Ib d wait for days to hear about my supplies 
> >>> and
> >> heard
> >>> nothing. Then I had to start making phone calls. One customer 
> >>> service
> >> person
> >>> would insist that they never received paperwork from my MD (I 
> >>> actually
> >> watched
> >>> it get faxed to Medtronic) and another even told me that my MD
> >> discontinued
> >> the
> >>> use of the pump! Dealing w the ridiculous requirements by Medicare 
> >>> is frustrating enough, but dealing with Medtronic customer service 
> >>> makes
> >> it so
> >> much
> >>> worse. I have begun to ask to speak directly with a supervisor. 
> >>> This has
> >> helped
> >>> significantly. Be sure to get his/her name and direct line. Good luck.
> >>>
> >>>> On Jan 10, 2019, at 5:55 PM, PHYLLIS ABRAM
> >>> <email @ redacted> wrote:
> >>>>
> >>>> I liked MiniMed when pumps first came out. They couldnb t have 
> >>>> done all
> >> the
> >>>> research Medtronic does.
> >>>>
> >>>> Sent from my iPhone
> >>>> Phyllis
> >>>>
> >>>>> On Jan 10, 2019, at 5:43 PM, Liliana Wells
> >>>> <email @ redacted> wrote:
> >>>>>
> >>>>> Thanks for sharing your experience.
> >>>>>
> >>>>> On Thu, Jan 10, 2019 at 5:07 PM Jean Roseman 
> >>>>> <email @ redacted> wrote:
> >>>>>>
> >>>>>> I too am on Medicare and hit nothing but stall spots with Medtronic.
> >> My
> >>>>>> doctor would show me copies of faxes b sometimes as many as 
> >>>>>> four b
> >> she had
> >>>>>> answered them with to substantiate my visits which we kept 
> >>>>>> tightly
> >>> scheduled
> >>>>>> to six months. Medtronic would claim they never received a 
> >>>>>> response
> >> from
> >>> her
> >>>>>> office.  It would sometimes take 2-3 weeks to a month and many, 
> >>>>>> many
> >> phone
> >>>>>> calls to get supplies. The same thing was happening with her 
> >>>>>> other
> >> Medicare
> >>>>>> patients.  It looks like Medtronic does not want to deal with
> >> Medicare.
> >>>>>>
> >>>>>> It got to be so bad that when I had the option to change pumps 
> >>>>>> after
> >> 20
> >>>> years
> >>>>>> I decided to go with Tandem.  So far I am very happy with the 
> >>>>>> pump and Tandem's supply chain. Their newest pump can also 
> >>>>>> eventually be
> >> updated
> >>> with
> >>>>>> software. I knew I did not want the Medtronic 630 so this 
> >>>>>> Tandem has
> >> so
> >> far
> >>>>>> been the answer.
> >>>>>>
> >>>>>> The only disadvantage is slight and they are working on it. 
> >>>>>> They do
> >> not
> >>> have
> >>>>>> as many people on their support line so I have had to wait a 
> >>>>>> while to
> >> get
> >>>>>> called back. I was told today they are hiring more people. This
> >> company is
> >>>>>> trying to do all the right things like Minimed did before it 
> >>>>>> became
> >>>>> Medtronic.
> >>>>>>
> >>>>>> Good luck.   Jean
> >>>>> .
> >>>>> Donate with every purchase http://smile.amazon.com/ (select your 
> >>>>> charity = Insulin Pumpers)
> >>>> .
> >>>> Donate with every purchase http://smile.amazon.com/ (select your 
> >>>> charity = Insulin Pumpers)
> >>> .
> >>> Donate with every purchase http://smile.amazon.com/ (select your 
> >>> charity = Insulin Pumpers)
> >> .
> >> Donate with every purchase http://smile.amazon.com/ (select your 
> >> charity = Insulin Pumpers)
> > .
> > Donate with every purchase http://smile.amazon.com/ (select your 
> > charity = Insulin Pumpers)
> .
> Donate with every purchase http://smile.amazon.com/ (select your 
> charity = Insulin Pumpers)
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